Manager / Assistant Manager – Front Office

Financial Indicators:

To establish and monitor cost and expense control systems and procedures to achieve budgeted operating results.

Is able to take corrective measures and actions to ensure highest possible profitability.

Maximizes revenues through pro-active action rather than re-active.

Customer Orientation & Process Indicators:

Ensuring maximum guest satisfaction consistent with our hotel standards, through planning, organizing, directing and controlling all aspects related to the revenues and operating expenses.

The ability to prepare all necessary forecasts; to work closely with Reservations, Front Office and Sales to maximize occupancy, rate and revenue. Keeps all departments notified of any fluctuations in business levels, special guests, groups, etc.

Personally and frequently verifies that guests in his operation are receiving the best possible service available.

Schedules himself/herself to be on the front during peak operation hours, checking on standards of services, and cleanliness, in greeting and assist in the check in of guests and escorts VIP guest to the room.

To constantly strive to please all guests that he may come into contact with.

Ensure a speedy telephone and message service at all times.

Maintains an atmosphere of tranquillity at the Front Desk, never giving the impression that there is a problem.

Liaise closely with other Departments and emphasizes on excellent inter-departmental relations considering other departmental procedures and policies.

To maintain all hotel records and forms as prescribed by established policies and procedures.

To control the preparation of room occupancy forecast on a daily, weekly and monthly basis.

To attend all briefings and meetings as requested and necessary.

To ensure that guest history record is up-to-date at all times.

To advise management and sales of the update reservation status for reference in business

solicitation.

Pay: ₹28,000.00 - ₹33,000.00 per month

Benefits:

• Food provided
• Paid time off
• Provident Fund

Work Location: In person