Manager Assistant Manager Learning & Development (L&D)

Job Summary

We are looking for an experienced Learning & Development (L&D) professional to drive training and capability-building initiatives across the organization. The role will be responsible for designing and delivering sales, product, process, behavioral, soft skills, induction and onboarding training for frontline and business teams.

The ideal candidate should have strong experience in Training Need Analysis (TNA), Training Need Identification (TNI), content development, LMS management, training MIS and effectiveness measurement, preferably within the BFSI / NBFC / Financial Services industry.

Key Responsibilities

• Design, develop and deliver L&D and training programs aligned with business objectives and capability requirements.
• Conduct Training Need Analysis (TNA) and Training Need Identification (TNI) to identify skill and performance gaps.
• Deliver sales, product, process, behavioral, soft skills and customer service training to frontline and business teams.
• Conduct induction and onboarding programs for new employees.
• Develop engaging training content including PPTs, training manuals, facilitator guides, handouts, assessments, e-learning and digital learning modules.
• Manage and administer the Learning Management System (LMS), including course creation, learner enrollment, tracking and reporting.
• Prepare and maintain training MIS, dashboards, attendance reports, training calendars and learning analytics.
• Measure training effectiveness through assessments, feedback, post-training evaluations and performance tracking.
• Work closely with business, sales and functional stakeholders to identify capability gaps and training requirements.
• Develop and implement appropriate learning interventions to improve employee productivity, sales performance and business outcomes.
• Ensure effective execution of the annual/monthly training calendar across locations.
• Maintain training documentation and ensure compliance with organizational learning and development processes.
• Track participation, completion and effectiveness of training programs and present insights to management.

Required Skills

• Learning & Development (L&D)
• Corporate Training
• Sales Training
• Training Need Analysis (TNA)
• Training Need Identification (TNI)
• Training Content Development
• Facilitation & Classroom Training
• Induction & Onboarding
• Behavioral & Soft Skills Training
• LMS Management
• Training MIS & Reporting
• Training Effectiveness
• Learning Analytics
• Stakeholder Management
• Presentation & Communication Skills