Manager/ Assistant Manager (Quality)

About Bharti AirtelFoundation:

BhartiAirtel Foundation (Formerly Bharti Foundation), the philanthropic arm of BhartiEnterprises was established in 2000 with a vision "To help underprivilegedchildren and young people of our country realize their potential". Alleducational programs initiated by Bharti Airtel Foundation entail closepartnerships with the government, policy makers, corporations, localcommunities and the general public. These programs aim at holistic developmentof children making them employable citizens with a deep sense of commitment tosociety.

Role Purpose:

Drive organizational performanceimprovement through process excellence, operational efficiency, digitaltransformation, and enhanced user experience. The role is responsible foridentifying improvement opportunities, leading cross-functional projects, deployingLean methodologies, leveraging data-driven insights, and ensuring sustainableimplementation of solutions.

Key Responsibility Area:

• Assessbusiness processes to identify improvement opportunities, inefficiencies, anduser experience gaps.
• Leadcross-functional improvement projects from opportunity identification throughimplementation and benefit realization.
• Conduct rootcause analysis and facilitate development of corrective and preventive actions.
• Identify anddrive process digitization and automation opportunities.
• Analyzeperformance data, develop dashboards, and provide actionable insights tostakeholders.
• Develop andstandardize SOPs, process documentation, and best practices.
• Promote aculture of continuous improvement through coaching, facilitation, andstakeholder engagement.

Required Education &Experience:

• Post Graduate with relevant experience in Quality, Process Excellence, Continuous Improvement,or Operational Excellence roles.
• 10+ years in process excellence or operational excellence roles.

Key Skills andCompetencies:

• Experiencein leading process improvement, digitization, and transformation initiatives.
• Strongproject management skills, including planning, stakeholder management,execution, and tracking of improvement projects.
• Knowledgeof Lean, Operational Excellence, and structured problem-solving methodologies.
• Abilityto analyze data, derive insights, develop dashboards, and presentrecommendations to stakeholders.
• Experiencein user/customer experience assessment and improvement.
• Proficiencyin MS Excel and PowerPoint; exposure to BI/analytics tools (e.g., Power BI,Tableau) preferred.
• Strongcommunication, facilitation, and stakeholder management skills.

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