Manager, Benefits Administration Services

Job Track Description:

• Achieves goals through the work of others.
• Management responsibilities include performance appraisals, pay reviews, training and development for three or more employees.
• Requires broad technical expertise and company/industry knowledge.
• Accountable for functional, operational and/or program management.
• Management responsibilities include hiring terminating decisions, performance appraisals, pay reviews, training and development for three or more employees.

Functional Knowledge

• Requires indepth understanding of concepts, theories and principles in own discipline and growing knowledge of other disciplines.

Business Expertise

• Translates strategy/priorities into work product.

Impact

• Impacts the level of service and the teamability to meet quality, volume, and timeliness objectives.
• Guided by policies, resource requirements, budgets and the business plan.

Leadership

• Manages a generally homogeneous team; builds engagement in teams to meet service and/or operational challenges.
• Approves OT/ operational expenses/ rollup data to provide recommendations.

Problem Solving

• Identifies and resolves technical, operational and organizational problems.
• May participate in solving problems across a matrix.

Interpersonal Skills

• Guides, influences and persuades others either internally or lower complexity external customers or agencies.

Responsibility Statements

• Leads day-to-day functions and activities across Business Administration, including people management and operational subjects.
• Drives innovation and efficiencies of business opportunities, applying processes improvements and / or new systems.
• Responsible for compliance and organizational policies and local regulations.
• Responds to ongoing delivery queries, escalations including participant account updates and discusses open issues log during client meetings.
• Identifies and monitors volume driven trend activities to develop strategic recommendations for client and internal partners for continuous improvement.
• Engages client or vendor to gather requirements for applicable changes.
• Provides resolution to a range of complex processes, ensure performance and quality standards, and identify opportunities for cross-client standardization.
• Responsible for routine maintenance and updates to continuity plan.