Manager - Billing and Collections

The Manager - Billing and Collections is accountable for the accuracy, integrity and timeliness of the Order-to-Cash (O2C) cycle across ShipServ and Vesselman - from contract capture through invoicing, credit and collections, IFRS 15 revenue recognition support and AR aging, in a multi-entity, multi-currency, PE-backed environment.

The role owns monthly revenue closing and reconciliation for both entities, drives O2C process improvements and control discipline, and provides quality assurance and case management support on complex billing and collections matters. The role requires strong attention to detail, hands-on leadership and mentoring, and the ability to manage multiple priorities while guiding the team toward its KPIs.

KEY RESPONSIBILITIES

Own the preparation and timely distribution of accurate invoices across ShipServ and Vesselman, including complex Supplier and credit accounts, reviewing invoices against company standards and resolving discrepancies before dispatch.

Direct the collections cycle: monitor accounts receivable to identify overdue payments, drive appropriate escalation and collection actions, and work with clients and internal departments to resolve payment issues and discrepancies.

Lead, coach and develop the Billing and Collections team of 5-7 professionals across India and the Philippines - setting individual and team KPIs, building clear ownership by entity and product, strengthening handovers and special-instruction communication, and maintaining succession plans.

Maintain a professional, customer-oriented approach to client inquiries, payment concerns and discrepancies, ensuring a positive customer experience and prompt, efficient issue resolution.

Generate and analyse regular billing, collections and revenue performance reports across ShipServ and Vesselman, identifying trends, exceptions and recommending process enhancements to management.

Lead, implement and enforce Order-to-Cash (O2C) process improvements across ShipServ and Vesselman, supporting fix-ups and maintenance of O2C automation tools in collaboration with the Billing and Collections Coordinator and the Head of Global Revenue Assurance Billing.

Own the monthly revenue closing and reconciliation review for ShipServ and Vesselman, reconciling revenue reports between source systems and the general ledger, and resolving variances before confirming final revenue close for both entities.

Maintain alignment across the team and with other departments on information, processes and projects, overseeing the end-to-end Billing and Collections process to support continuous improvement.

Provide final review and approval of new Supplier sales and upsell special terms, and approve credit dispute adjustments, ensuring accuracy and compliance before sign-off.

Own credit disputes and case management for complex Supplier and Buyer accounts, including contract addendums, vendor requirements, GMV reports, statements of account and other billing documentation, providing guidance on contract creation as needed.

Own the customer credit risk process for ShipServ and Vesselman, including setting and reviewing credit limits, assessing new and existing account risk, and recommending credit holds where appropriate.

Own the bad debt provisioning process (IFRS 9 expected credit loss) for both entities, including quarterly provision reviews and write-off recommendations, in coordination with Finance.

Oversee cash application and allocation, ensuring timely resolution of unidentified or unapplied receipts and accurate matching of remittances to invoices.

Manage the escalation path for chronically overdue or high-risk accounts, including coordination with Legal and external collection agencies where internal resolution is unsuccessful.

Partner with Sales and Account Management on credit terms at the deal stage, and act as the primary point of contact for internal and external audit requests relating to AR and revenue controls.

REQUIREMENTS

Education

CA, CMA, MBA (Finance), or equivalent professional qualification

Min. Experience

9+ years in revenue assurance, billing, order-to-cash or credit control, including 3+ years in a people leadership role managing multi-location teams

Industry

Order-to-Cash, billing, collections or revenue accounting environment

Maritime, shipping services or subscription/transaction-based business preferred

Technical Skills

Order-to-cash / billing-to-collect cycle ownership

IFRS 15 revenue recognition, including advising on the accounting treatment of new contracts

NetSuite (or equivalent ERP) implementation and billing configuration

Knowledge of e-invoicing processes and implementation

Pricing and contract billing setup (Salesforce/CRM integration)

General ledger, account reconciliation and month-end revenue close

Strong analytical and problem-solving skills, with advanced Excel

Knowledge of relevant laws and regulations in billing and collections, mainly India, UAE, UK and the Philippines

Credit risk assessment and bad debt/ECL provisioning experience, including exposure to multi-currency and FX considerations in AR

Familiarity with collections/dunning tools and BI reporting platforms (e.g. Power BI, Tableau) for AR analytics

Leadership Skills

Leadership and team management abilities

Excellent communication and interpersonal skills

Ability to work under pressure, meet deadlines and adapt to changing priorities

Languages

English (fluent)

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