Manager, Billing Operations

As a key leader within the Finance Department, the Billing Manager is responsible for overseeing the firm's billing operations and leading a high-performing hybrid team that supports attorneys and clients across the firm. Reporting to the Director of Billing & Collections, this role ensures the timely, accurate, and efficient execution of the firm's billing processes while delivering exceptional service to both internal and external clients.
The ideal candidate is a collaborative leader with strong law firm billing experience, a passion for process improvement, and the ability to build strong relationships with attorneys, clients, and business professionals. This individual will drive operational excellence, support revenue-cycle performance, and champion continuous improvement initiatives that enhance efficiency, accuracy, and the overall client experience.

• Lead the end-to-end monthly billing cycle, including prebill generation, distribution, review, editing, invoice processing, and final invoice delivery

• Monitor departmental productivity, workload distribution, and billing performance metrics

• Identify opportunities to streamline workflows, improve controls, and enhance billing efficiency

• Manage, mentor, and develop a team of billing professionals in a hybrid work environment

• Foster a culture of accountability, collaboration, responsiveness, and exceptional client service

• Provide coaching, training, and professional development opportunities to support team growth and succession planning

• Partner with Billing Supervisors to ensure consistent procedures, knowledge sharing, and cross-training across the department

• Oversee billing-related aspects of attorney, client, and matter onboarding

• Collaborate with Finance, Pricing, New Business Intake, Conflicts, and Practice Management teams to facilitate seamless onboarding and implementation

• Work with Finance Operations and Technology teams to improve system functionality, automation, and reporting capabilities

• Support billing-related projects, system enhancements, testing initiatives, and process improvement efforts

• Act as an escalation point for complex billing inquiries and attorney requests

• Develop strong working relationships with attorneys, clients, and business services professionals

• Maintain a proactive, solutions-oriented approach to supporting firm and client needs.

• Bachelor’s Degree preferred (Finance, Accounting, or Business-related field) Minimum 7 years of progressive billing, revenue management, accounting, or finance experience, preferably within a law firm or professional services environment

• Demonstrated success managing and developing high-performing hybrid or remote teams

• Strong understanding of legal billing practices, client billing requirements, and revenue-cycle operations

• Excellent analytical, organizational, and problem-solving skills

• Strong written and verbal communication skills with the ability to effectively interact with attorneys, clients, and senior leadership

• Ability to manage multiple priorities and deadlines in a fast-paced environment

• Advanced proficiency with Microsoft Excel and financial management systems

The salary range for this role is $120,000 - $145,000 and represents the Firm’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate’s relevant experience, qualifications and location.