Manager, Billing Shared Services (US Shared Service)

We are seeking a detail-oriented and strategic Manager to oversee Contracts Administration and Billing operations, ensuring timely and accurate processing of contracts/service agreements and related billing processes.

As a manager, you will lead a Ph-based service delivery team and manage relationship with exceptional service to US-based business partners.

• Manage a team of Billing Representatives, providing mentorship and fostering a culture of continuous improvement
• Ensure timely and accurate delivery of contract administration and billing services; and comply with documented processes and applied policies
• Coordinate and communicate with various departments to ensure accuracy in billing operations
• Regularly review and recommend process improvement, as applicable.
• Manage customer concerns and resolve any issues related to contract administration and billing processes.
• Prepare and present reports for client and management purpose.
• Conduct regular audits of operations to identify areas for enhancement and risk mitigation
• Develop training programs to enhance team capabilities and ensure adherence to process and standards
• Monitors the day-to-day activities of all team members through analysis of reports and knowledge of business requirements.

Job Requirements

• Minimum of 5 years in People - management role.
• Can work in a Night-Shift schedule
• Excellent communication and interpersonal skills.
• Strong leadership and problem-solving abilities.
• Proficiency in Microsoft Office, especially Excel.
• Attention to detail and commitment to accuracy.
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills