Manager-Branch Operation

Job Description: Branch Operations-Manager

About HDFC Life:

HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the widest reaches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced product mix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment.

Purpose of the Job:

To maintain TAT and Quality for all operations processes and work towards improvement in the existing processes, Achieve business targets of the cluster on Persistency, Lead Generation and Business Retention, Audit & Compliance.

Duties & Responsibilities:

• Ensuring Quality & TAT of New Business activities
• Monitor and maintain the quality and TAT
• Necessary follow ups with Hub, Underwriting for policy issuance
• Ensuring the Sigma Quality and TAT
• Regulatory compliances for all Policy Servicing
• Regulatory compliances and smooth processing of Claims’
• Close coordination with Sales and Grievance department
• Proper cascade & Implementation of all Policy Servicing
• Achieve business targets on Persistency
• Ensuring the mechanism for revival calling
• Analysis and regular inputs to team on the persistency
• Ensuring system up-date by team
• Take initiatives at the branch level to drive and enhance the contact ability of clients, premium collection & automated ways of payments.
• Efforts towards drive persistency and enhance productivity
• Work closely with other functions and channel partners
• Achieve cluster’s New Business lead generation targets
• Ensuring sound practices and adherence to lead generation process
• Take initiatives related to revenue generation
• Achieve business retention targets
• Work closely with Sales & channel partners
• Take initiatives to create awareness and help reduce all these negative cases.
• Build knowledge and skill levels of team members

Academic Qualification:

• Graduate/Post Graduate

Knowledge, Skills & Abilities:

• Work Experience: 5 years’ experience in Operations, Customer Service, Backend Operations preferably from Insurance or Banking sector.

Required Skills:

• Team leading experience
• Good Communication skills
• MS Office (Excel, PowerPoint & etc)