Manager - Brand

Job Summary

Duratuf ships electrical safety equipment to industries in 65+ countries from two entities India and the UAE. Location: Kolkata (HQ). The Operations Head owns the order from Purchase Order (PO) to proven delivery: on time, in full, at the right cost, across both entities. Today this function sits with the founding team; your mandate is to take it over completely within your first 60 days, so that every operations decision routes through your seat. This is a function-takeover role reporting directly to the CEO you inherit a live multi-site operation, a team being built in parallel, and full accountability for the numbers.

Key Responsibilities

Order Fulfilment Delivery

• Own blended Customer OTIF (On-Time In-Full) across the ex-Bhiwadi and ex-Dubai nodes; target 95%, with the baseline measured in your first month.
• Own outbound export dispatch end-to-end: Bill of Lading (BL), Certificate of Origin (COO), Letter of Credit / Telegraphic Transfer (LC/TT) documentation.

Import International Sourcing

• Run inbound operations hands-on: Bill of Entry (BOE), customs clearance, Customs House Agent (CHA) coordination, inbound freight from overseas suppliers.
• Own supplier delivery performance and landed cost across international sourcing lanes.

Inventory Working Capital

• Drive inventory turns to 5 while holding cash conversion cycle discipline in joint accountability with Finance.

Quality Compliance

• Sustain batch quality pass-rate 98% with zero certification lapses. Our products protect lives; certificates are non-negotiable.

Systems Performance Management

• Install a leading + lagging KPI (Key Performance Indicator) pair for every operations sub-function and individual within 45 days live, reviewed monthly, acted on.
• Run the function on dashboards and ERP/Zoho-class systems discipline, not on chasing.

People Organisation

• Develop the Supply Chain Manager and Bhiwadi Assistant Manager to full performance through their first 90 days.
• Own hiring decisions on open seats within the function, including the data-based go/no-go call on the procurement hire.

Requirements

Experience

• 10+ years in operations, with at least 5 years leading a full operations function (supply chain + warehouse + quality, 10+ direct reports) owned first-hand, with an owned OTIF (On-Time In-Full) or cost number to show for it.
• Personally ran both import operations (Bill of Entry, customs clearance, CHA coordination, inbound freight) and export operations (Bill of Lading, Certificate of Origin, LC/TT documentation) within the last 3 years with named lanes and ports.
• First-hand ownership of multi-site, multi-entity operations ideally India plus an international node.
• ERP/Zoho-class systems discipline runs the function on KPI pairs and dashboards, not chasing.
• Quality and compliance orientation in a certified-product context.

Non-Negotiables

• Hands-on import and export operations within the last 3 years supervising a team that did it does not qualify. You should be able to walk a shipment end-to-end from memory, including where clearances go wrong.
• First-hand ownership of a multi-site operations function not a single site, not a support role.
• Based in Kolkata or committed to relocating.
• Notice period of 60 days or less.

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