Manager - Building & Facilities Management

Job Summary:

This position is to lead the operations, maintenance, safety, and compliance of a portfolio of retail and commercial properties. This role is responsible for ensuring assets are maintained to high operational standards while delivering a safe, efficient, and customer-focused environment for tenants, visitors, and stakeholders.

Job Descriptions:

1.     Facilities & Building Operations

• Oversee daily building and facilities operations, including M&E systems, HVAC, lifts, fire protection systems, utilities, and common areas.
• Manage preventive, corrective, and predictive maintenance programmes to ensure asset reliability and operational efficiency.
• Conduct building inspections and oversee defect rectification and asset lifecycle planning.

 2.     Safety, Security & Compliance

• Ensure compliance with statutory requirements, safety regulations, and company policies.
• Lead emergency preparedness, incident management, business continuity planning, and risk management activities.
• Oversee security operations, fire safety systems, contractor safety, and permit-to-work processes.

 3.     Vendor & Contract Management

• Manage outsourced service providers, contractors, and maintenance vendors.
• Monitor service delivery against KPIs and SLAs, ensuring quality, safety, and cost effectiveness.
• Support tendering, procurement, contract administration, and vendor performance reviews.

 4.     Budgeting & Cost Control

• Prepare and manage operating and capital expenditure budgets.
• Monitor expenses, analyse variances, and identify opportunities for cost optimisation and energy savings.
• Oversee utilities management and sustainability initiatives.

 5.     Projects & Fit-Out Coordination

• Manage building improvement projects, renovations, upgrades, and tenant fit-out activities.
• Coordinate consultants, contractors, and internal stakeholders to ensure projects are delivered safely, on time, and within budget.

 6.     Team Leadership & Stakeholder Management

• Lead and develop facilities management personnel and service teams.
• Serve as the key point of contact for tenants, owners, authorities, and internal stakeholders on facilities-related matters.
• Drive service excellence and continuous improvement initiatives across the portfolio.

7.     Operational Planning, Sustainability, Asset Value Enhancement, Management Reporting

• Develop, review, and implement operational procedures, SOPs, service standards, and best practices to ensure consistent service delivery.
• Identify and implement sustainability initiatives focused on energy efficiency, water conservation, waste reduction, and long-term asset performance.
• Monitor building performance, asset condition, and operational risks, recommending improvements to enhance reliability and asset value.
• Prepare regular management reports, dashboards, and updates on operations, maintenance, compliance, projects, budgets, and key performance indicators.
• Build strong relationships with tenants, authorities, contractors, and internal stakeholders, ensuring high levels of customer service and stakeholder satisfaction.

 8.     Any other duties may be assigned from time to time by the Management.

Requirements:

• Bachelor's Degree in Facilities Management, Engineering, Building Services, Property Management, Construction Management, or related discipline.
• Minimum 8 years' relevant experience in facilities, building, property, or commercial asset management, including at least 3 years in a managerial role.
• Strong knowledge of building systems, maintenance planning, safety management, statutory compliance, and contract management.
• Experience managing vendors, budgets, operational teams, and improvement projects.
• Exposure to retail, commercial, mixed-use, or multi-property environments is highly desirable.
• Proficient in Microsoft Office and facilities/work order management systems.
• Strong communication, leadership, problem-solving, and stakeholder management skills.
• Good command of English and Bahasa Malaysia.