Manager - Business Development Freight Forwarding

Job Description- Business Development Manager

Location: Delhi Branch

About the role

Reporting Manager: Branch Head

Develop New Business all products (Air /Sea Import /Export/ Customs Clearance/ Transportation/ Project)

Cover Delhi NCR Market

Deep selling to existing Accounts

Submit Quotes to customers and do final negotiations with them

Roles and Responsibilities

Business Development

• Generate new business opportunities by identifying and targeting potential customers for freight forwarding and other services.
• Develop and implement strategies to build a strong pipeline of prospects.
• Establish and maintain relationships with key decision-makers within client organizations.
• Meet or exceed sales targets and KPIs set by management.
• Create and execute strategies to increase sales and market share in the freight forwarding sector.
• Track and analyse sales data to forecast revenue, identify trends, and adjust strategies accordingly.
• Maintain and grow long-term relationships with existing clients by providing outstanding service and support.
• Act as the main point of contact for customers and ensure their needs are met in a timely and professional manner.
• Ensure high levels of customer satisfaction by addressing any issues promptly and following up on sale…
• Maintain accurate and up-to-date records of sales activities, client communications, and pipeline status in the system.
• Provide regular updates to management on progress against sales targets and market developments.
• Prepare reports on sales forecasts, customer feedback, and competitor activities.
• Work closely with the operations team to ensure smooth execution of freight forwarding services and customer satisfaction.
• Timely collection of Payments from customers

Eligibility Criteria

• Minimum bachelor's degree. Education in logistics, supply chain management, or operations is a plus.
• 5+ years of Practical experience in a similar position is an advantage
• Strong time-management organizational skills and result oriented.
• Ability to coordinate several tasks at the same time
• Well-developed negotiation skills
• Strong communication and writing skills.
• Advanced knowledge of Microsoft office tools like Word & Excel