Manager - Business Support - Project Manager

Title : Expert - Project Manager IMPAT (Business Support)

Location : GSC BOG

The role will be in the Customer Implementation Team (IMPAT). This person will provide customer support regarding Salesforce Maintenance and carrying out important Sales support tasks, reports, data maintenance, documentation up to date, etc. Your main responsibilities will include reviewing requests from BP, creating and maintaining dashboards and presentations, ensuring successful delivery, and assisting in meeting project timelines. Additionally, you will be responsible for producing high-quality reports and presentations.

Key Responsibilities:

• Drive end to end project from initiation to closure of the projects.
• Responsible for Planning, execution and monitoring of the project life.
• Possess expertise in building project plans in either Excel or using MS Project
• Drive end to end support for SalesForce activities including Dashboard maintenance, Campaign creations/Leads, Territory allocation as needed and training new stakeholders on features and functions.
• Detail understanding on Database and sales function to extract various reports for customers (Top 100 customers, Billing reports, Shipment visibility & various performance reports etc.)
• Possess expertise in preparing data for MBRs and QBRs in and sharing the insights on given data.
• Supporting the Sales team with creating and designing visually appealing power point presentations and graphics and fair understanding on visualization tools like DOMO / Power BI
• Extend operational support for Customer SOP creation, operations cost research, Kronos & expenses report.
• Conducting research and gathering relevant information to create compelling visual content.
• Will have to prepare various Dashboards, complete data governance, train new stakeholders and/or prepare on-demand and frequency-based reports.
• Communicate with various departments to align on the project deliverables.
• Share projects status to all stakeholders
• Drive for implementation or deployments for certain projects
• Need to have a sense of urgency in adhering to project timelines.
• Additionally, the role will also be required to handle various administrative topics pertaining to project management.

Skills / Requirements:

• Professionals (from a recognized University) in Industrial Engineering, Business Administration, International Business or similar occupations.
• Management Qualification (preferable)
• Sales force experience and proficiency
• Knowledge on Visualization tools like (PowerBI, DOMO) would be advantage.
• 3 years of prior experience working with a sales team to support all facets of sales administration.
• Proficiency with handling global reporting with DHL's customers
• Strong English skillset in verbal/written is required.
• Strong analytical Skills
• Ability to consistently manage demanding internal and external senior stakeholder.