Manager - C&B

Position Overview

The Manager – Compensation & Benefits is responsible for leading and managing the organization's compensation, benefits, payroll, and key HR operations across the healthcare business, including retail pharmacies and chain clinics.

The role will ensure that payroll and employee-related processes are accurate, timely, compliant, cost-effective, and aligned with business objectives. In addition, the role will oversee HR policies, SOPs, HR governance, internal controls, and compliance requirements, including HR corporate governance framework.

The position works closely with HR, Finance, Operations, IT, business leaders, and external service providers to strengthen HR processes, improve employee experience, maintain data integrity, and support scalable HR operations across a multi-site healthcare environment.

Key Responsibilities

1. Compensation & Benefits Management

• Lead a team of 4 members for the development, implementation, and administration of the organization's compensation and benefits programs.

• Conduct regular market benchmarking and internal equity reviews to ensure compensation remains competitive and appropriately aligned with business requirements.

• Support annual salary review, merit increment, promotion, bonus, and incentive processes.

• Review compensation proposals for new hires, promotions, transfers, and internal movements.

• Monitor compensation costs and provide analysis and recommendations to HR leadership and management.

• Ensure compensation practices are consistent across retail pharmacy, clinic, corporate, and support functions while considering business-specific requirements.

2. HR Operations

• Oversee day-to-day HR operations covering the full employee lifecycle, including onboarding, employee movements, transfers, promotions, confirmation, resignation, and offboarding.

• Ensure consistent HR processes across retail pharmacies, clinics, and corporate functions.

• Establish clear HR operational controls, service standards, approval workflows, and escalation processes.

• Partner with HR Business Partners and business leaders to resolve operational HR matters.

• Ensure employee master data and HR records are accurate, complete, and properly maintained within the HRIS.

3. Payroll Management

• Oversee a team of 7 members for end-to-end monthly payroll process for employees across retail pharmacies, clinics, and corporate/support functions.

• Ensure accurate and timely processing of salaries, overtime, allowances, commissions, incentives, deductions, statutory contributions, and other payroll-related payments.

• Work closely with Finance and payroll vendors/system providers to ensure payroll accuracy, reconciliation, and timely payment.

• Establish and maintain payroll controls, validation procedures, approval workflows, and segregation of duties.

• Ensure compliance with applicable employment, payroll, tax, and statutory requirements.

• Support payroll budgeting, forecasting, and workforce cost analysis.

• Ensure proper documentation and retention of payroll records for audit and compliance purposes.

4. HR Policies, SOPs & Process Governance

• Develop, review, update, and maintain HR policies, procedures, SOPs, guidelines, and process documentation.

• Ensure HR policies and SOPs are practical and suitable for a multi-site healthcare and retail operating environment.

• Establish appropriate approval and control mechanisms for HR processes.

• Conduct periodic reviews of HR policies and SOPs to ensure continued relevance and compliance with regulatory and business requirements.

• Ensure appropriate communication and implementation of new or revised HR policies and procedures.

5. HRIS Implementation, Payroll & HR Data Management

• Lead the implementation, configuration, enhancement, and ongoing management of RYMNET HRIS modules supporting payroll, compensation & benefits, leave, attendance, employee records, and other relevant HR functions.

• Act as the key HR project owner and business representative for RYMNET implementation, working closely with HR, Finance, IT, Operations, system vendors, and other stakeholders.

• Coordinate system configuration, data migration, integration, testing, User Acceptance Testing (UAT), parallel payroll runs, issue resolution, and go-live activities.

• Ensure accurate setup and maintenance of employee master data, organizational structures, payroll components, salary structures, allowances, deductions, benefits, statutory requirements, and other relevant HR parameters within RYMNET.

• Review and optimize RYMNET workflows, approval matrices, user access, payroll processes, and HR transactions to improve operational efficiency and control.

• Manage post-go-live stabilization, system issues, enhancements, change requests, and ongoing vendor support.

• Ensure appropriate system access controls, segregation of duties, data confidentiality, audit trails, and HR data governance are maintained.

• Support the continuous automation and digitalization of HR processes through RYMNET to reduce manual work, improve accuracy, and strengthen internal controls.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Finance, Accounting, or a related discipline.

• Professional HR, payroll, compensation, or related certification is an advantage.

• Minimum 5–8 years of relevant experience in Compensation & Benefits, Payroll, HR Operations, or a similar HR management role.

• Strong hands-on experience managing end-to-end payroll and compensation processes.

• Experience in a healthcare, retail, pharmacy, clinic, FMCG, multi-site, or other high-volume operating environment will be an advantage.

• Experience managing payroll and HR operations across multiple locations, business units, or a sizeable employee population.

• Experience working with HRIS, payroll systems, and HR reporting platforms.

• Strong Excel and HR data analysis skills, including the ability to analyze payroll and compensation data.