Manager, Cash Applications

Position Summary

The Cash Applications Manager is responsible for overseeing all payment posting, reconciliation, and cash management activities within the Revenue Cycle. This role ensures the accurate and timely application of patient, insurance, electronic remittance advice (ERA), lockbox, credit card, and other payment transactions. The manager leads a team responsible for maintaining financial integrity, reducing unapplied cash, supporting month-end close processes, and improving revenue cycle performance. Manage daily cash application operations for hospital and physician revenue cycle services. Supervise, coach, and develop cash application staff. Establish productivity and quality standards for payment posting functions. Monitor work queues and ensure timely resolution of exceptions. Develop and maintain departmental policies and procedures. Serve as subject matter expert for cash application workflows within revenue cycle systems. Support system optimization, automation, and upgrades. Collaborate with IT and vendors to improve ERA enrollment and auto-posting functionality. Participate in testing for system enhancements and revenue cycle projects.

Education

Bachelors - Preferred

Experience

3-5 Years Management - Required

License & Certification

CRCR through Healthcare Financial Management Association - Preferred

CPAM or related revenue cycle certifications - Preferred

Core Job Functions

Maintains current knowledge of hospital, state and federal regulations and contractual agreements governing the fiscal aspects of the organization. Demonstrates commitment to personal professional growth through the pursuit of advanced knowledge and skills. Coordinates special projects and assists in program development as indicated and/or directed by the Director.

Performs personnel tasks including hiring, counseling, promoting and discipline staff with guidelines set by human resources. Completes evaluations and competencies in a fair and timely manner. Assures employee orientation and in-service education program and outside conferences.

Ensures all cash is applied, balanced and reconciled to the hospital and physician bank accounts.

Ensures all HB denials and are posted accurately and timely.

Monitors and resolves all missing payments and issues escalated from the revenue cycle timely.