Manager, Certificate Admin (Core Project), Certificate Admin & Group Processing

About the role

Managing certificate servicing process especially for Financial Alteration section which involve Medical Repricing areas & system enhancement, Non-Financial Alteration, Replacement of Certificates, Reinstatement, Certificate Benefits Process, Payment & Collection process which involves auto deduction of CCSI, Auto Debit/Direct Debit & Angkasa Salary Deduction process and projects.

Key responsibilities

• Processing of Financial & Non-financial Alteration - Review and approve financial and non-financial alteration request according to rules as stipulated by the set guidelines
• Verify, approve and ensure that requests for Financial Alteration and Non-Financial Alteration are processed within specified guidelines and within or exceed the agreed service commitment benchmark
• Analyze current process, plan and carry out process improvements projects i.e RPA automation
• Review and prepare workaround process for areas that have impacted Day 2 system enhancement
• Prepare monthly and ad hoc report as and when required by Management/Regulator
• Verify and ensure to submit billing file for contribution deductions according to billing cycles for auto debits
• Review and analyze deduction result to carry out improvements to increase the success rate and collection amount
• Verify, approve and ensure that request for policy benefits processes is processed within specified guidelines and within or exceed the agreed service commitment benchmark
• Verify and approve ROC related cases based on BNM guidelines
• Undertake projects / other work and duties allocated by the supervisor/Management as and when required

About you

• At least Bachelor's Degree or above
• At least 4 years working experience in operational functions in either Life Insurance or Family Takaful
• With supervisory experience of at least 3 years
• Understand the application of Insurance/Takaful guidelines and regulatory standards
• Familiar with process flow, system development methodology, system testing
• Strategic and organizational agility, excellent execution track record, analytical, negotiation, communication, teamwork, leadership and influencing skills