Manager - CFAS

• Part of the CFAS division

• Involved in the assessment of business interruption and other financial losses arising on behalf of clients.

• Negotiating and settlement of claims.

• Work within and part of the wider GTS team.

• Travel and undertake site visits and external meetings

• Marketing and promotion of self and business both internally and externally

• Work both externally and internally assessing business interruption and financial claims

• Receiving and reviewing and analysing financial information.

• Preparing reports commenting in detail on the review and conclusion of analytical work.

• Visiting Insurers, Reinsurers, Claimants and the Insured.

• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.

• Calculating and agreeing settlement of claims, and preparing final reports.

• Assisting in the development of less experienced staff members.

• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.

• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.

• Identifying and developing business opportunities for self and team.

Essential

• Behave in a strongly customer focused way at all times to ensure development and maintenance of client relationships

• Demonstrate personal integrity in a way which is consistent to the company’s core values

• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels

• Build and maintain positive working relationships

• Demonstrate a solution and action oriented style in order to deliver against targets

• Demonstrate a flexible and resilient operational style

• Demonstrated behaviours must be in close alignment with Crawford stated values: RESTORE

• Accountancy qualification

• Experience of claims / insurance would be useful

• Strong communication skills (written and verbal)

• Good customer service, organisational & communication skills

• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues

  Desirable

• Quality focussed to provide a high level of customer service both internally and externally

• Ability to demonstrate high attention to detail

• Dispute and resolution handling skills in order to manage cases effectively and proactively

• Competent use of technology

• Ability to work on own initiative and within a team environment