Manager - CFAS

• Part of the CFAS division
• Involved in the assessment of business interruption and other financial losses arising on behalf of clients.
• Negotiating and settlement of claims.
• Work within and part of the wider GTS team.
• Travel and undertake site visits and external meetings
• Marketing and promotion of self and business both internally and externally

Responsibilities

• Work both externally and internally assessing business interruption and financial claims
• Receiving and reviewing and analysing financial information.
• Preparing reports commenting in detail on the review and conclusion of analytical work.
• Visiting Insurers, Reinsurers, Claimants and the Insured.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Assisting in the development of less experienced staff members.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes which may have a bearing on a case.
• Identifying and developing business opportunities for self and team.

Essential QUALIFICATIONS

• Behave in a strongly customer focused way at all times to ensure development and maintenance of client relationships
• Demonstrate personal integrity in a way which is consistent to the company’s core values
• Communicate effectively by sharing, listening and exchanging information and knowledge at all levels
• Build and maintain positive working relationships
• Demonstrate a solution and action oriented style in order to deliver against targets
• Demonstrate a flexible and resilient operational style
• Demonstrated behaviours must be in close alignment with Crawford stated values: RESTORE
• Accountancy qualification
• Experience of claims / insurance would be useful
• Strong communication skills (written and verbal)
• Good customer service, organisational & communication skills
• Problem solving ability in order to recognise difficulties and take the appropriate steps to address the issues

Desirable

• Quality focussed to provide a high level of customer service both internally and externally
• Ability to demonstrate high attention to detail
• Dispute and resolution handling skills in order to manage cases effectively and proactively
• Competent use of technology
• Ability to work on own initiative and within a team environment