Manager, Claims Management

Job Title: Claims Management, Manager
Reports To: VP, Legal Services
Primary Location: Boulder/Denver, CO (in-office in CO)
Compensation: $100,000-$120,000 plus annual bonus

Company Profile:
Congruex is looking for a Claims Management Manager, to join our team. Learn more about it at www.congruex.com.

Congruex provides digital infrastructure solutions through engineering and construction services that connect communities nationwide. This includes wireline, wireless, data centers, and utility services from initial concept to market go-live.

With employees across the United States and India, the work we do enables essential infrastructure for the future of communications.

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The Position

As Congruex’s Claims Management Manager, you will play an integral role on our Risk Management team. Reporting directly to the Sr. Director Legal Services, this is a high visibility, high impact role, offering an exciting opportunity to help build and execute the strategy for handling claims and compliance across our Company in these areas.
You will be responsible for managing end-to-end claims operations, including processing, adjudication, and resolution across all Congruex markets. This position is responsible for promoting a culture of accountability, compliance, professionalism, integrity, and excellent customer service.

You should enjoy regular collaboration with colleagues and third parties, approach claims issues practically, with a problem-solving and business-oriented mindset, and seek to build and foster partnerships across all Congruex markets to maximize efficiency. The Claims Management Manager will work closely with, and provide guidance to, risk management, safety, and people services, as well as operations and the business more broadly.

Job Responsibilities (Including, but not limited to):

• Review and timely respond to reported claim files to ensure accuracy and completeness.
• Investigate reported claims both internally and externally to determine liability and damages.
• Report claims, monitor claim status, and follow up on unresolved claims.
• Negotiate settlements within a prescribed range with claimants
• Provide feedback and support to internal and external parties.
• Assist in the continuous improvement of procedures for claims handling.
• Maintain accurate records of all claims.
• Monitor and report on trends in claims.
• Identify, evaluate, and resolve claims in accordance with Congruex standards.
• Provide guidance to claims submitters regarding claim procedures and policies.
• Maintain claims-submission details to ensure quick and accurate processing.
• Handle incoming claim inquiries and escalated claims.
• Track claim progress and monitor status of denied claims and appeals.
• Maintain accurate databases for claims submissions and tracking, providing timely reports to management.
• Maintain claims records, including claim history, related correspondence, and claim documents.
• Perform other related tasks.
• Assist the safety team and the organization related to compliance requirements to promote and support our safety culture.

Required Skills & Qualifications:

• Bachelor’s Degree or equivalent experience
• 5+ years of risk and claims management experience in the construction industry is highly preferred.
• Demonstrated expertise working with workers compensation, general liability and automobile insurance policies and claims.
• Must possess strong critical, conflict resolution, and time management skills. Ability to dive deep into a topic, while simultaneously able to see the big picture, and adjust approach to issues based on topic and audience.
• Demonstrated experience and understanding of working with insurance carriers/brokers, including with third-party insurance/brokers.
• Excellent drafting and communication skills.
• Ability to prioritize and operate in a high-volume fast-moving environment.
• Strong ability to work independently and use good judgment to act decisively.
• Experience in handling or overseeing damage claims, including ability to research claims and provide insight to processing a claim or issuing a denial of liability.
• Ability to spot and analyze issues and devise strategies and solutions.
• Knowledge of digital infrastructure design and construction, ISPs, and telecommunications a plus.
• Must be proficient in Microsoft suite (Word, Outlook, Excel, BI, PowerPoint, etc).
• Risk Management systems experience is a plus.

Congruex Culture & Benefits:

Congruex’s culture of safety and performance is built on the 4X Factor core values of Be Safe, Be Accountable, Be Respectful, and Earn Trust. These values guide how we work with one another and how we interact with our customers.

We are committed to building a workplace where employees feel supported and recognized. We invest in employees through a comprehensive approach, including the benefits below with eligibility on Day 1 of employment:

• Medical, Dental & Vision benefits with 70% paid by the company

• 401(k) with company match up to 4% and immediate vesting

• Flexible PTO for exempt roles & competitive PTO accrual for non-exempt roles

• 10 company paid holidays (9 standard and 1 floating)

• Company Paid Short-Term and Long-Term Disability coverage

• Company Paid Maternity & Parental Leave options

• Company Paid Basic Life Insurance (with employee paid voluntary options)

• Annual Safety Boot Program of up to $150 per eligible field employee per year

• Safety Points Program for eligible field employees redeemable in the company store

• Free wellness benefits like counseling, financial planning, and more

We will determine salary based on skills and experience in relation to the function of the role, as well as equity to employees in similar roles. Some benefits have eligibility criteria. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship. Conditions to hiring may include but are not necessarily limited to background checks.