Manager, Claims Operations - Property Claims

For our client, we are seeking a Manager, Claims Operations - Property Claims to join the team of a leader in the Finance & Insurance space.

This role will oversee property claims operations with a focus on quality, compliance, and team performance. The manager will partner closely with frontline employees to strengthen decision-making, remove obstacles, and improve the overall claims experience. This position also plays a key role in driving operational effectiveness, coaching, and change adoption across the team.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $103,450 – $186,210 annually

Responsibilities

• Inspect and review the quality of property claim files
• Provide ongoing coaching to help employees understand their impact on the business and customers
• Identify opportunities to improve operational effectiveness
• Remove obstacles and lead change initiatives
• Manage workload and training needs to support optimal productivity
• Monitor work to ensure compliance with guidelines
• Handle escalations and policy-based decisions

Qualifications

• Bachelor's degree or equivalent education/experience
• 6 years of experience in customer service or operational roles, including 2 years in claims handling
• 2 years of supervisory or management experience
• Strong data interpretation skills to support decision-making
• Demonstrated leadership and customer service abilities
• Ability to obtain an insurance adjuster license within 6 months

Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) and pension plans
• Life insurance and parental benefits
• Adoption assistance
• Paid time off, including 16 paid volunteer hours
• Access to wellness programs
• Career path planning and continuing education support

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.