Manager-Client Delivery

• Who are we ?

IDfy is Asias leading TrustStack,trusted by the best, with global expertise and enterprise-grade tech, were solving trust challenges, making compliance easy,fraud detection smarter, and onboarding seamless. IDfy builds mission-critical SaaS products that poweridentity verification, background screening, and fraud prevention forthe worlds most trusted companies. With over 300 million verified profiles, IDfy has 1,300+ clients globally, including Amazon, Unilever, HDFC Bank, Zomato, GCash, GoTyme, Smart,and Xendit. With more than 14+ years of experience and 2 million verifications per day, we are pioneers in this industry.

IDfys three platforms- OnboardIQ, OneRisk, and Privy - come togetherto form one seamless solution enabling trust.

Role Details:

Role:Manager-Client Delivery

Mode:Work from Office

Location:Andheri,Mumbai

Shifts: 5 days a week II 9 hr shift

Here's what your day would look like:

• Client Ownership & Relationship Management Serve as the senior escalation point for all White Collar clients.
• Build senior level relationships and drive long-term partnerships Lead quarterly business reviews (QBRs) and governance forums .
• Own client satisfaction (CSAT / NPS) Delivery Excellence Own SLA adherence, TAT performance, quality benchmarks, and compliance standards.
• Drive root-cause analysis and corrective action plans for escalations Implement continuous service improvement initiatives.
• Revenue & Growth Identify upsell and cross-sell opportunities within existing accounts .
• Drive renewals and commercial negotiations in collaboration with the MD team.
• Own revenue retention and account expansion targets Team Leadership.
• Lead Client Delivery Leads & Managers Build a high-accountability, ownership-driven culture Drive performance reviews and capability development.

We'll get along if you have..

• 8-10 years in Client Delivery / Account Management / Operations
• 5+ years managing enterprise or mid-market accounts
• Experience in Background Verification / BFSI / HRTech preferred
• Strong exposure to SLA-driven environments
• Experience managing cross-functional teams
• Executive presence and stakeholder management
• Strong commercial and negotiation skills
• Data-driven decision making
• Structured problem solving
• High emotional intelligence
• Ability to operate in high-growth environments