Manager, Client Management

For our client, we are seeking a Manager, Client Management to join the team of a leader in the Healthcare space.

This role will oversee strategic client relationships for complex healthcare accounts, with a strong emphasis on executive-level engagement and service excellence. The manager will partner closely with internal teams to improve revenue cycle outcomes, resolve recurring service issues, and ensure strong alignment across delivery, operations, and sales. This position also plays an important role in identifying growth opportunities, supporting client retention, and driving process improvements that enhance overall service delivery.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $100,000 – $120,000 annually

Responsibilities

• Manage client relationships with executive contacts for mid- to large-scale, complex clients
• Establish and maintain internal budgeting and performance expectations for clients
• Conduct regular meetings with clients to nurture relationships and provide expertise on revenue cycle improvements
• Coordinate with internal service teams to resolve recurring errors and address resource needs
• Ensure that all service level agreements are met and develop action plans for improvements
• Align internal messaging and deliverables with other teams for optimal client service
• Identify opportunities for additional service sales and support the sales team with business insights

Qualifications

• Bachelor's degree in Business Administration, Health Management Information Systems, or a related field
• 6+ years of experience in customer service, revenue cycle management, or a similar role
• Strong knowledge of Revenue Cycle Management best practices
• Demonstrated leadership skills in managing and developing teams
• Excellent communication and interpersonal skills

Benefits

• Opportunities for career development and team coaching
• Collaborative work environment with cross-functional teams
• Ability to influence process improvements and service delivery
• Engagement with executive-level clients
• Proactive identification of compliance issues for improvement

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.