Manager, Client Onboarding

company overview.
Our client, an illustrious financial institution, seeks an accomplished operations leader reporting to the Head of Compliance to direct client lifecycle governance covering both individual and institutional clients. You will be joining a team of 5, great working culture and remuneration will be provided.

job scope.

• Spearhead end-to-end client account initiation, customer due diligence, and ongoing lifecycle management across multiple regulated verticals, with specialized oversight dedicated to complex Type 2 futures operations.
• Orchestrate high-pressure, time-sensitive daily operational routines, pre-trading account validations, and precise futures reconciliations ahead of market openings.
• Execute rigorous due diligence verifications for new client onboards, periodic reviews, and trigger-event assessments spanning both private individual and institutional portfolios.
• Oversee continuous anti-financial crime screening frameworks, driving advanced transaction monitoring and generating comprehensive intelligence reports.
• Administer quarterly reviews and adjustments of corporate margin ratios in strict alignment with enterprise risk management policies.
• Direct critical annual compliance cycles, including Professional Investor (P.I.) renewals, Standing Authority updates, cross-border tax transparency validations (CRS & FATCA), Enhanced Due Diligence (EDD), and comprehensive AML risk-rating recalibrations.
• Architect and implement innovative digital automation strategies to streamline operational workflows and significantly compress client onboarding turnaround times.
• Collaborate cross-functionally with core operational divisions to drive large-scale platform migrations and strategic institutional transformation projects.

requirements.

• A minimum 5 years of distinguished experience in client lifecycle operations, onboarding governance, or regulatory compliance within financial services, underpinned by a robust background in futures operations.
• Comprehensive mastery of regional regulatory frameworks, including SFC guidelines, HKIDR mandates, cross-border tax standards (CRS), and anti-money laundering protocols.
• Exceptional analytical acuity and fastidious attention to detail, paired with superior time-management capabilities to navigate high-stakes, time-critical operational windows.
• Outstanding stakeholder management and interpersonal articulation, enabling seamless engagement with discerning internal executives and external partners.
• Technical familiarity with specialized execution platforms, such as Ayers and SPClearing systems, will be viewed with distinct favor.
• Full professional fluency in English, Mandarin, and Cantonese to navigate complex multi-jurisdictional documentation.
• Immediate availability or a short professional notice period is strongly preferred (candidates exhibiting lesser tenure will be evaluated for Assistant Manager or Senior Officer trajectories).

If you believe you meet the above requirements and have the passion and drive to excel in this role, we invite you to submit your application. We apologies that only shortlisted candidates will be contacted. Please click the 'Apply' button below or send through your most updated CV to [email protected]. We apologies that only shortlisted candidates will be contacted.

Still considering? Contact Cathleen Chen on [+852 3901 8731](tel:+852 3901 8731) for confidential discussion about it, we are always happy to help.