Manager - Client Relations

The Manager - Client Relations will serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery, fostering strong relationships, and driving customer satisfaction. This role requires a proactive communicator with a deep understanding of client needs and service excellence.

Responsibilities:

• Client Relationship Management: Build and maintain strong, long term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Qualifications:

• Bachelors degree in business administration ,Management, or related field.
• 4+ years of experience in client relations, preferably in service oriented industries.
• Hands on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Knowledge of industry standards and compliance requirements.

Desired Competencies:

• Customer-centric mindset
• Problem-solving ability
• Analytical reporting skills
• Excellent communication skills