Manager - Client Services

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Manager - Client Services | MAF Retail | Head Office Kenya

ROLE SUMMARY
The Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.

ROLE PROFILE

• Deliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints.
• Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results.
• Develop & sell tailored media proposals that drive effective and high return retail media campaigns.
• Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer.
• Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities.
• Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking.
• Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration.
• Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.

REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Economics, Communication, or any other related field .
• Master’s Degree in related field is preferred.
• 5+ years experience in client management, media sales or digital advertising.
• Online advertising, digital media, or analytics sales experience with global and regional accounts.
• Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable).
• Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.