Manager - Client Servicing & Store Rollout

Role & responsibilities

• Manage and drive the end-to-end rollout of retail stores in close coordination with our franchisee partners.
• The role will act as the key interface between franchisee partners and internal teams, ensuring that each store progresses smoothly from initial discussion and site readiness through design, execution, opening and handover.
• Act as the primary point of contact for franchisee partners throughout the store development and rollout process.
• Build and maintain strong, professional relationships with franchise owners and key stakeholders.
• Understand franchisee requirements and translate them into actionable project plans.
• Resolve issues and coordinate internally to provide timely solutions to franchisee concerns.
• Drive the end-to-end rollout of stores from site finalisation / handover to store opening.
• Ensure projects are delivered within agreed timelines, budgets, quality parameters and brand standards.
• Coordinate with Operations, IT, HR, Supply Chain, Licences and Marketing team for launch.
• Track snagging, rectification, final inspections and handover activities.
• Coordinate with franchisees on project-related commercial requirements, approvals, estimates and payments where applicable

Preferred candidate profile

• Strong client servicing and stakeholder management skills.
• Proven experience in retail store rollout / retail project management. Ability to manage multiple projects and stakeholders simultaneously.
• Should be able to travel frequently.
• Strong communication and negotiation abilities.
• Candidates from retail project management, retail design & execution, franchise operations, or client servicing backgrounds may be considered.
• Should understand fit-outs, BOQs and site execution.