Manager - Client Servicing

Roles and Responsibility

• Manage and oversee the daily operations of the client servicing team.
• Develop and implement effective strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate potential risks and issues impacting business continuity.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze and report on key performance indicators to optimize business outcomes.

Job Requirements

• Proven experience in client servicing or a related field.
• Strong understanding of the BPO/Call Centre industry and its dynamics.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience in managing and leading high-performing teams.