Manager - Client Servicing - International

Job highlights

• 3+ years in client servicing with expertise in international client servicing principles and BPO experience
• Manage client relationships, develop servicing strategies, analyze feedback, and identify business opportunities

Roles and Responsibility

• Manage client relationships and provide excellent customer service.
• Develop and implement effective client servicing strategies.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.
• Build strong relationships with clients to increase loyalty and retention.
• Identify new business opportunities and grow existing accounts.

Job Requirements

• Minimum 3 years of experience in client servicing or a related field.
• Strong understanding of international client servicing principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience working in a BPO or call centre setting.