Manager, Client Success

Company Overview

WolfCycle is a cutting-edge Conversational Marketing Agency that specializes in helping professional sports teams, entertainment venues, and ticketing platforms engage, convert, and retain customers through AI and conversation marketing strategies. We leverage AI-driven technologies to create personalized and meaningful interactions between brands and their customers. As the Manager of Client Success, you will play a pivotal role in ensuring our clients’ success and satisfaction and driving customer loyalty.

Position Overview
As the Manager of Client Success, you will be tasked with managing the day-to-day growth and success of WolfCycle clients through attending bi-weekly status meetings, managing active and upcoming sales & service campaigns, fielding any inbound tasks, and writing copy for upcoming partner campaigns. Key areas of focus include enhancing client retention, fostering a culture of customer advocation, and championing revenue maximization with current WolfCycle Clients.

The ideal candidate will have a proven track record of building and nurturing key client relationships, executing on detail-oriented tasks, and maximizing the overall success of strategic campaigns.

Key Responsibilities

• Client Engagement: Build and maintain strong relationships with key clients, acting as a trusted advisor and driving value through strategic conversations and regular check-ins.
• Customer Advocacy: Champion customer needs and perspectives within the organization, ensuring their feedback is integrated into product development and service enhancement efforts.
• Customer Feedback: Gather insights from customer interactions to identify pain points, opportunities, and trends, using this information to enhance service offerings.
• Collaboration:Collaborate closely with sales, marketing, product, and technical teams to align customer success strategies with broader business objectives.
• Industry Expertise: Stay informed about industry trends, best practices, and emerging technologies within the conversation marketing landscape.

Qualifications

• Bachelor’s degree in Business, Marketing or a related field.
• (3+) years of experience in sales or customer success, preferably in the sports & entertainment industry.
• Proven track record of successfully managing and growing high-value client relationships.
• Strong understanding of conversation marketing, AI technologies, and digital engagement strategies.
• Exceptional communication and interpersonal skills.
• West Coast hours preferred.
• Ability to thrive in a fast-paced, dynamic, and collaborative environment.

Benefits

• Paid holidays, unlimited vacation/sick time, and flexibility to work remote.
• Competitive Salary and Performance-Based Bonuses
• Paid Health/Dental & Vision Benefits (Blue Shield)
• 401k Match at 4%
• Professional Development and Training Opportunities
• Flexible Work Arrangements
• Opportunity to Shape the Future of Conversational Marketing

WolfCycle is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category. Please let us know if you need any accommodation due to disability.