Manager - Clinical Administration

Role & responsibilities

• Focus on developing clinical protocols and operational controls for admission, billing and insurance policies
• Handling clinical administration and policies related escalation from the patients / relatives and providing satisfactory resolution for the same
• Oversee daily operations of Admissions, TPA desk, Executive Health Checkup unit, and Call Centre
• Manage TPA approvals, documentation, and insurance claim processes
• Monitor call center performance, including appointment booking, inquiries, and patient follow-ups
• Handle patient grievances and ensure timely resolution
• Coordinate with clinical, billing, and support departments for smooth service delivery
• Train, mentor, and evaluate front office staff performance
• Ensure compliance with hospital policies, regulatory standards, and accreditation requirements.

Preferred candidate profile : We are seeking a seasoned and dynamic professional for Clinical Administration with 10+ years of hospital administration experience and strong managerial exposure to Admissions, TPA, Billing, EHC, Call Centre, and Front Office operations in a tertiary care hospital

• Ability to lead a team
• Excellent communication and interpersonal abilities
• Knowledge of Operations and billing policies
• Basic Knowledge about data analytics, MIS & SQL queries
• Knowledge of hospital front office operations / processes and patient flow
• Customer service orientation with problem-solving mindset
• Data analysis, reporting skills and system improvement focus
• Ability to handle escalations and critical situations
• Proficiency in Hospital Information Systems (HIS) and call center tools

qualification :

Candidate must with medical degree (MBBS , BDS, BAMS, BHMS) along with Masters degree in Hospital Management or MBA in Hospital / Healthcare Management .