Manager - Cloud Services

Title: Manager - Cloud Services

Location: Sugarland TX - Onsite

Duration: 6-12 months

Role Purpose

Manage Cloud services footprint to maintain a stable, secure and highly available cloud infrastructure, working with IT customers, internal IT groups and 3rd-party cloud service providers. In parallel, lead the strategy, design and implementation of the company-wide document management solution for legacy and new unstructured data (retention, accessibility and optimized storage). The role combines hands-on technical depth with strategic planning, budgeting/ROI analysis and team leadership.

Key Responsibilities

• Develop and maintain the Cloud Services strategy; recommend infrastructure upgrades and build budgets for cloud and document management services
• Manage and report availability of cloud and document services against SLAs; define and track KPIs and metrics
• Drive incident resolution and post-mortems; act as technical lead and escalation point for other IT teams
• Develop standards, policies and security controls for cloud and document management services
• Support backup and disaster recovery for virtualized and cloud environments
• Manage 3rd-party providers: contracts, SOWs, maintenance agreements, escalations and monthly consumption reports (with Finance)
• Lead projects, provide direction and mentoring to Cloud Services team members
• Report status, issues and business impact to senior leadership; identify automation and cloud migration opportunities

Required Experience

• 10+ years in IT, with 1–3+ years in IT management/supervision
• 2–4+ years designing and maintaining cloud services (Azure, AWS; SaaS/PaaS) and managing cloud service provider performance
• 5–7 years of application/solution development experience in a professional environment
• 3–5 years in direct customer relations, aligning business needs with technology
• VMware ESXi, Cisco, Windows Server, Linux and Active Directory (on-prem and Azure)
• Enterprise Content Management / document lifecycle management, SharePoint and file server management
• Cloud information architecture and governance; ITIL service management concepts
• Project management; systems performance monitoring and problem resolution
• Strong written/verbal communication and presentation skills; able to translate technology into business terms; fluent English

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business or related field (High School Diploma required)
• Certifications such as Azure Architect, AWS Solutions Architect, VCP, Microsoft (MCSA/MCITP), CCNA, ITIL v3/v4, PMP, TOGAF or CCSP
• Experience with OpenText