Manager

PETLAND MANAGER

Summary: The Manager is responsible for the performance of the entire store. The manager must follow Petland operating systems to ensure high standards of customer service, animal husbandry, presentation, sales performance, and profits.

Job Requirements:

• Strong communication skills, both oral and written.

• Ability to follow operating systems and directions from supervisors.

• Flexibility and stamina to work retail hours.

• Ability to manage a team of employees and work with other managers.

• Must be able to comfortably and repetitively lift 25 lbs.

Responsibilities:

Maintain high levels of customer service and sales through staff.

• Must teach, educate, influence, persuade, motivate, and develop staff.

• Must use the Petland Mission and 4-Basic Needs sheets to provide great customer service.

• Must maintain a high standard of appearance and professionalism with oneself and staff by

maintaining good hygiene and the Petland uniform.

• Ensure that employees maintain strong customer counts and performance through

monitoring, use, and review of employee scorecards.

• Monitor and affect sales by department and sub-department, as well as ratios between pets and supplies, while helping to maintain an acceptable payroll percentage.

Maintain a high level of animal husbandry and cleanliness through staff working with and cooperating with the other managers.

• Ensure that all opening, daily, and closing procedures are followed flawlessly in all animal departments through procedural checklists, resulting in complete cleanliness.

• Ensure that all pets’ health is monitored daily and proper records are kept.

• Maintain a strong relationship with the store’s consulting veterinarian to ensure excellent care of the pets prior to and post-sale.

Maintain a well-merchandised store through staff

• Use the Point of Sale system for accurate inventories and proper and effective ordering.

• Process the orders quickly and accurately.

• Keep all merchandise priced, neat, clean, and fronted.

• Effectively sign and display kits, stack outs, valences, and specials.

• Timely follow-up on all vendor credits, coupons, and rebates.

• Maintain a proper level of pets in all departments.

Maintain Business Monitors, paperwork, and record keeping.

• Handle all banking procedures accurately and timely.

• Provide sales, payables, receivables, inventories, and other data accurately and timely to produce financial statements.

• Analyze a variety of inventory and sales reports from the POS to improve business performance.

• Take action for the continuous improvement of the store. Maintain proper advertising, community service, and marketing levels.

• Promote the Club Pet Program through training, monitoring, promotion, and signage.

• Encourage and oversee active participation in Petland’s community service programs.

• Keep the store constantly and professionally signed.

• Work from budgets.

• Work to include Petland community service messages in advertising, and, when appropriate, in the local media. Perform other duties as assigned by the franchisee.