Manager

JOB DETAILS

Job Title - Deputy Manager/Manger (Head - Housekeeping)

JOB PURPOSE To deliver set standards of cleanliness and upkeep, In-charge for Linen and Laundry

JOB RESPONSIBILITIES

• To be responsible for aesthetics and a well kept Hospital
• To be responsible for enhancing the Patient, Attendants experience at the Hospital
• Ability to correspond and communicate with both Internal & External customers
• To be the one point contact and be able to attend and resolve Patient concerns and issues.
• Ability to evaluate and analyze Customer preference and feedback and guide efforts towards enhanced customer experience.
• To keep the motivational standards of team high at all times.
• To plan & monitor deployment of GDAs & Housekeeping staff
• To ensure quality standards of cleanliness of entire premises
• To ensure grooming & hygiene standards of all staff
• To indent and ensure availability of linen, uniforms, stationary and other

non-medical supplies

• To maintain inventory of linen, uniforms , other supplies and discards.
• To ensure adherence to linen/uniform specifications.
• To observe all rules and procedures in respect of Hygiene, Health and Safety and Fire Prevention.
• To be responsible for:Customer amenities,Interior decoration,Laundry/Linen,Pest control,Waste Management
• To allocate duties to Housekeeping staff & GDAs
• To inspect & audit Vendors to ensure standards of hygiene, cleanliness & Maintenance are met.
• To provide Training to all Housekeeping staff & GDAs
• To make Budgets for HK Dept.
• To track Expenses and Control Costs
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To Comply with the service quality Process, environmental & occupational issues & policies of the respective area
• To Comply with patient safety policy
• To ensure safe utilization of equipments and proper waste disposal system.

V. JOB REQUIREMENTS/SPECIFICATION Minimum Qualifications

• Graduate in Hotel Management or equivalent

Experience

• 6-8 years of experience in managing housekeeping/Facilities Management

Language Skills

• English
• Hindi

Behavioural Skills

• Planning / Organizing
• Leading by Example
• Problem Solving & Decision Making
• Ability to handle multiple priorities
• High Professional ethics and standards
• Ability to train and monitor workforce