Manager

About the role

We are looking for a responsible, organised, and people-oriented Centre Manager to oversee the daily operations of our paediatric therapy centre. Our centre provides Speech Therapy, Occupational Therapy, Early Intervention Programme (EIP), and Clinical Psychology services to children and their families.

Key responsibilities

• Oversee and manage the daily operations of the centre to ensure smooth and efficient service delivery.
• Coordinate the day-to-day activities of therapists, clinical staff, administrative staff, and other team members.
• Ensure a welcoming, professional, and child-friendly environment for children and their families.
• Attend to parents' enquiries, feedback, concerns, and requests in a professional and timely manner.
• Build positive relationships with parents and ensure a high level of customer satisfaction.
• Handle and resolve parental, staff, or operational conflicts promptly and professionally, preventing issues from escalating where possible.
• Communicate and coordinate effectively with Headquarters (HQ) and the Director on operational matters, staff issues, centre performance, and other important updates.
• Monitor staff attendance, scheduling, workflow, and overall centre efficiency.
• Ensure that centre policies, procedures, and service standards are consistently followed.
• Identify operational issues and take appropriate action to improve processes and service quality.

Requirements

• Diploma/Degree in Business Management, Healthcare Management, Early Childhood Education, Psychology, or a related field is an advantage.
• Previous experience in centre management, healthcare, education, childcare, therapy, or service-related industries will be an added advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and conflict-resolution abilities.
• Able to communicate confidently with parents, staff, HQ, and management.
• Responsible, proactive, organised, and able to work independently.
• Comfortable managing multiple tasks in a fast-paced environment.
• Passionate about working in a paediatric and family-centred environment.

Why Join us?

• Meaningful work supporting children's development and helping families.
• Be part of a growing paediatric therapy and early intervention organisation.
• Supportive and collaborative working environment.
• Opportunities for career growth and leadership development.
• Potential progression to Business Partner for candidates who demonstrate strong performance, leadership, and business acumen.
• Opportunity to be involved in business development and future centre expansion.