MANAGER

Job Summary

The Operations Head will be responsible for the overall operational management and performance of the organization/assigned brand. The role involves coordinating and monitoring Sales, Counselling, Centre Coordination, Technical/Training, and Placement functions to ensure smooth workflow, student satisfaction, revenue growth, and achievement of organizational targets.

Key Responsibilities

• Manage and monitor the overall day-to-day operations of the assigned brand.
• Coordinate with Sales, Counselling, Centre Coordinator, Technical, and Placement teams.
• Set departmental targets and monitor performance against defined KPIs.
• Review daily/weekly/monthly reports and take corrective action wherever required.
• Ensure proper coordination between departments and maintain smooth workflow.
• Monitor student-related issues, complaints, feedback, and ensure timely resolution.
• Track sales performance, student registrations, collections, training progress, and placements.
• Ensure proper follow-up and collection of pending student dues.
• Monitor trainer performance, batch schedules, attendance, student feedback, and training quality.
• Coordinate with the Placement Department to monitor placement activities and outcomes.
• Identify operational gaps and implement process improvements.
• Conduct regular team meetings and performance reviews.
• Maintain discipline, accountability, and adherence to company policies.
• Prepare and submit operational reports to management.
• Take ownership of achieving overall operational and business targets.

Required Qualifications

• Bachelor’s degree in Business Administration, Management, Operations, or a related field.
• 2–3 years of experience in operations, management, or a similar leadership role.
• Experience in an education, training, IT services, or similar organization is preferred.
• Strong leadership, communication, coordination, and problem-solving skills.
• Ability to manage multiple departments and achieve targets.

Core Competencies

• Leadership & Team Management
• Operations Management
• Performance Monitoring
• Target & KPI Management
• Problem Solving
• Decision Making
• Communication & Coordination
• Process Improvement
• Student/Customer Management
• Reporting & Documentation

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person