Manager

Overview
We are seeking a dedicated and experienced General Manager to oversee our children's soft play and ensure the highest standards of service and operational excellence. The ideal candidate will possess a strong background in the hospitality industry, with a focus on child friendly events and care. As a General Manager, you will lead a diverse team, manage daily operations, and foster an environment that prioritises customer satisfaction and team development.

Responsibilities

• Oversee daily operations of the soft play, ensuring compliance with health and safety regulations.
• Supervise staff, providing guidance and support to enhance their performance and professional growth.
• Implement effective team management strategies to maintain a motivated workforce.
• Ensure exceptional customer service by training staff in hospitality best practices.
• Monitor inventory levels and manage supply orders to maintain operational efficiency.
• Conduct regular inspections of kitchen areas to uphold food safety standards.
• Ensuring high-quality standards in food preparation and presentation.
• Handle guest feedback and complaints professionally, striving for continuous improvement in service delivery.
• Make sure every child has an amazing experience during their visit

Skills

• Proven experience in a management role within the restaurant or hospitality sector.
• Strong leadership skills with the ability to inspire and motivate a team.
• Excellent organisational skills with attention to detail in managing front of house operations.
• Experience in serving customers with a focus on enhancing their experience.
• Familiarity with barista duties is an advantage, contributing to overall beverage service quality.
• Ability to work under pressure while maintaining a positive attitude in fast-paced environments. Join us as we strive for excellence in every aspect of our operation, creating memorable experiences for our guests while nurturing our team's growth and success!

Job Types: Full-time, Permanent

Pay: £13.50-£14.50 per hour

Benefits:

• Discounted or free food
• Free parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person