Manager

Company description:

NHG Cares

Job description:

Digital Platforms & Programme Support

• Manage a portfolio of digital products (for e.g. Population Health Data Mart, digital touchpoints in Community, CRM, etc) supporting Population Health and Community Care programmes. The job holder may be assigned two or more digital products concurrently.
• Liaise with key business users, IT teams, Synapxe and vendors to track product backlog enhancements and resolve technical / operational issues.
• Project management, including ensuring timely enhancement implementation, UAT coordination and go-live readiness for digital products.
• Engagement with internal business users to translate business requirements into system enhancements, workflows and operational processes.
• Support data governance for population health data assets, including data dictionary maintenance, data access requests and data quality monitoring.

Governance & Secretariat Support

• Provide secretariat support for NHG and national steering committees / workgroups: meeting coordination, agenda papers, minutes and action tracking.
• Prepare clear, executive-ready summaries and follow-up materials.
• Track decisions, risks and actions to closure across stakeholders.

Operations, Process Improvement & Adoption

• Support process standardisation, SOP development and user onboarding.
• Assist with change management, communications and downstream adoption activities.
• Monitor post-implementation issues and continuous improvement opportunities.

Compliance & Coordination

• Ensure systems and processes align with MOH / NHG policies and governance requirements.
• Support audits, reviews and governance reporting where required.
• Represent the department at cluster and national workgroups, and take on other duties as assigned by the Reporting Officer.