Manager

Role Overview

The Manager at Scoops 37 is responsible for the full operational performance of the shops, ensuring exceptional customer experience, strong team leadership, and consistent delivery of brand standards. This role oversees staffing, financial controls, product quality, compliance, and day‑to‑day service, acting as the driving force behind a smooth, welcoming, and efficient operation.

Operational Leadership

• Oversee daily shop operations, ensuring service runs smoothly from open to close.

• Maintain high standards of cleanliness, presentation, and product quality.

• Ensure all equipment is functioning, arrange repairs, and keep the shop service‑ready.

• Manage rotas, staffing levels, and seasonal recruitment to meet demand.

• Implement operational improvements based on customer feedback and business needs.

Customer Experience

• Ensure every customer receives friendly, fast, and consistent service.

• Handle escalated complaints professionally, offering goodwill gestures when appropriate.

• Maintain a positive, family‑friendly environment that reflects the Scoops 37 brand.

Team Management

• Lead, motivate, and support Supervisors, Team Leaders, and front‑line staff.

• Conduct training, onboarding, and ongoing development to build a confident, capable team.

• Carry out performance reviews, address issues promptly, and maintain a fair, supportive culture.

• Uphold clear expectations around hygiene, safety, behaviour, and customer service.

Financial & Administrative Duties

• Oversee cash handling, banking, daily takings, and financial reporting.

• Monitor stock levels, place orders, manage deliveries, and control waste.

• Track KPIs including sales, labour costs, customer feedback, and product performance.

• Support marketing, promotions, seasonal launches, and community engagement initiatives.

Compliance & Safety

• Ensure full compliance with food hygiene, allergen regulations, and health & safety laws.

• Maintain accurate records, cleaning schedules, and temperature logs.

• Train staff on safe working practices and emergency procedures.

Skills & Attributes

• Strong leadership with a hands‑on, proactive approach.

• Excellent communication and decision‑making skills.

• Confident managing busy periods and resolving issues calmly.

• Organised, reliable, and attentive to detail.

• Passionate about hospitality, customer experience, and building a positive team culture.

• Experience in hospitality or retail management preferred.

Pay: £14.50 per hour

Expected hours: 35.0 per week

Benefits:

• Discounted or free food
• Employee discount

Work Location: In person