Manager

Mugshot Restaurants Bristol is seeking an experienced, organized, and customer-focused Manager to oversee daily restaurant operations and support the team in delivering excellent food and service. The ideal candidate will have strong leadership, communication, and problem-solving skills, with the ability to manage a busy restaurant environment effectively.

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service.
• Lead, supervise, train, and support restaurant staff.
• Organize staff schedules and coordinate shift coverage.
• Delegate tasks and monitor team performance throughout each shift.
• Maintain high standards of customer service and hospitality.
• Handle customer questions, feedback, and complaints professionally.
• Monitor food and beverage quality, presentation, and service standards.
• Coordinate with kitchen staff to ensure orders are prepared accurately and efficiently.
• Assist with opening and closing procedures.
• Oversee POS operations, cash handling, and daily sales transactions.
• Monitor sales performance and operational expenses.
• Manage inventory and assist with ordering food, beverages, and other supplies.
• Monitor stock levels and help minimize waste.
• Check deliveries and ensure products are stored correctly.
• Maintain high standards of cleanliness, organization, and presentation.
• Ensure staff follow food safety, hygiene, health, and workplace safety procedures.
• Assist with recruitment, onboarding, and employee training.
• Provide coaching and feedback to improve staff performance.
• Address attendance, service, and operational issues appropriately.
• Maintain a positive, professional, and productive team environment.
• Support promotions, events, and busy service periods.
• Identify opportunities to improve efficiency and customer satisfaction.
• Ensure restaurant policies and procedures are followed consistently.
• Communicate operational updates and issues to senior management.
• Assist with achieving sales, service, quality, and cost-control objectives.
• Perform other management duties as required.

Qualifications & Skills:

• Previous experience in restaurant, hospitality, café, or food-service management.
• Previous supervisory or team-lead experience.
• Strong leadership and people-management skills.
• Excellent communication and customer-service abilities.
• Strong organizational and time-management skills.
• Experience with POS systems, cash handling, scheduling, and inventory control.
• Good understanding of food safety and hygiene procedures.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and organized during busy service periods.
• Professional, reliable, and team-oriented.
• Flexible availability, including evenings, weekends, and public holidays when required.

Pay: £17.00-£23.00 per hour

Expected hours: 32.0 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Flexible schedule
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Sick pay
• Store discount

Work Location: In person