Manager

Overview

Brooklyn Dumpling Shop is a modern Asian-inspired fast casual brand on a mission to turn the world's most craveable bites into the next great food staples. Our first shop opened in New York City in 2021, and since then we are now built for everywhere —serving guests from our shops across the U.S. and Canada, inside some of the most iconic venues in sports & entertainment and in the world's leading retailers.

Position Summary

This posting will be used to fill vacancies at two (2) separate locations: Country Hills and Downtown 17th Avenue

We are currently seeking a Manager to support the daily operations of our shop. The ideal candidate is a hands-on leader with strong experience in restaurant or fast-casual operations, team leadership, and guest service. This role requires someone who can step in with confidence from day one, help drive operational excellence, maintain high standards for food quality and hospitality, and lead the team with energy, accountability, and initiative.

The Manager sets the tone for everything, leading the team, driving results, and creating a standard of excellence that carries through every shift.

Responsibilities

• Oversee and lead all store operations
• Handle hiring, training, and staff retention
• Create schedules and manage labor strategy
• Ensure food safety, cleanliness, and compliance
• Maintain vendor relationships and oversee inventory systems
• Supervise equipment maintenance and functionality
• Lead financial oversight including deposits, reporting, and cost control
• Plan and execute local store marketing (LSM) efforts, including community outreach, event support, and in-store promotions
• Ensure guest satisfaction through leadership and team support

Leadership Expectations

• Lead with professionalism, urgency, and accountability
• Make proactive decisions that support long-term success
• Coach and develop staff through consistent feedback and recognition
• Represent the brand with pride and uphold company standards
• Take ownership of local marketing plan outreach, execute promotions, and ensure all
• LSM initiatives are executed according to SOP and brand standards

Qualifications

• Previous management or supervisory experience in a fast food or restaurant environment is considered a strong asset.
• Strong leadership, organizational, and communication skills with the ability to lead by example in a fast-paced environment.
• Must be reliable, detail-oriented, and able to multitask while maintaining a positive attitude under pressure.
• Current Food Safe certification is required or must be obtained prior to employment.
• Flexible working hours based on production needs with the ability to work Friday, Saturday, and Sunday shifts as required.
• Must have a valid driver's license and/or a reliable form of transportation

Why Join Us?

• Health Benefits after 3 months
• Competitive salary based on experience
• Work with a great, supportive team!

Pay: From $18.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Store discount

Application question(s):

• Which location are you applying to?

1. Country Hills - 500 Country Hills Blvd NE #618, Calgary, AB T3K 5H2
2. Downtown 17th Avenue - 614 17 Ave SW, Calgary, AB T2S 0B4

• What is your email address?
• What is the best phone number to reach you to schedule an interview?

Work Location: In person