manager

Job highlights

• manager for training and quality Bengaluru reporting GM/ AVP operations essential qualifications graduate in any field MBA in any specialization eligibility GM/ AVP operations essential skills / traits design training modules

manager for training and quality Bengaluru reporting GM/ AVP operations essential qualifications graduate in any field MBA in any specialization eligibility GM/ AVP operations essential skills/traits design training modules

identifying and analyzing training needs

ensuring attendance and successful graduation of training batches

coordination with client for updates and various support

ability to be proactive, self-motivated and self-directed

exposure to training delivery and facilitation techniques

knowledge of carrying out agent profiling, training need identification and analysis

good written and spoken English

excellent presentation and facilitation skills

excellent knowledge of Microsoft Word, Access, Excel, e-mail system

qualitative and quantitative analytical skills

strong mentoring skills, presentation skills and strong selling skills

responsibilities strengthen training processes/framework to improve functional performance

required to lead a team of trainers

plan, develop, and provide customized training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops

Design of Assessment Certification framework (including Technology to be leveraged)

completion of all LD assessment evaluation activities

analyze training needs to develop new training programs or modify and improve existing programs

helping and mentoring Trainers in maintaining training effectiveness and ensuring organizational benefit

coordinating with different stakeholders and ensuring effective training delivery

manage transnational Quality domain

review performance as per internal and client governance structure

be an enabler coordinate with other functions to deliver on Quality related metrics

provide feedback and inputs to the team for development as well as SLA delivery

proactive approach when dealing with potential bottlenecks and issues impacting the Quality output

are you interested in becoming part of our team