MANAGER

General Manager (Restaurant Operations)

Job Description

The General Manager is responsible for overseeing all aspects of restaurant operations, ensuring profitability, high service standards, and effective staff management.

Key Responsibilities

Oversee and manage daily restaurant operations

Manage sales performance, cost control, and implement profit improvement strategies

Recruit, train, schedule, and evaluate staff

Maintain and improve service quality and customer experience

Plan menus, pricing strategies, and promotional activities

Handle customer complaints and ensure high customer satisfaction

Ensure compliance with health, safety, and sanitation regulations

Report operational performance to owners or head office

Qualifications

Management experience in the food and beverage industry (e.g., Store Manager, Supervisor, General Manager)

Experience in staff management and sales control

Strong leadership and communication skills

Ability to work flexible hours, including weekends and holidays

Preferred Qualifications

Experience managing multiple restaurant locations

Experience with new restaurant openings

English or additional language skills (for international or inbound customers)