Manager

Job highlights

• Manage breakdowns and contingencies with minimum service disruption
• Billing accuracy and reconciliation TAT . Breakdown / contingency resolution TAT . CAPA closure rate for recurring transportation issues . Qualification & Experience . Graduate / Postgraduate in Supply Chain,Logistics or Operations

Reporting To

DGM D2C Supply Chain

Recommended Experience

8-12 years in transportation/logistics operations, with demonstrated ownership of First Mile, Middle Mile or Last Mile networks

Role Purpose

Own end-to-end transportation operations across First Mile, Middle Mile and Last Mile - ensuring vehicle availability, service performance, cost control and vendor governance with full network-level visibility.

Key Responsibilities

• Own end-to-end transportation and logistics operations across the network.
• Lead transporter/vendor onboarding, governance and performance management.
• Own vehicle planning, deployment, utilization and availability.
• Maintain network-level visibility of vehicle count, type, capacity, route, deployment and utilization.
• Manage work orders, rates/contracts, billing validation and reconciliation with Finance.
• Ensure vehicles report and depart on time and meet defined transit/delivery SLA.
• Monitor vehicle condition, compliance and documentation.
• Manage breakdowns and contingencies with minimum service disruption.
• Track First Mile, Middle Mile and Last Mile transportation performance.
• Develop transporter scorecards covering SLA, cost, utilization, damages, cancellations and compliance.
• Drive logistics cost optimization through route, vehicle and capacity utilization.
• Partner with Tech/Product teams on vehicle tracking, GPS visibility, control-tower dashboards and exception alerts.
• Conduct RCA/CAPA for delays, breakdowns, capacity shortages and recurring issues.
• Support peak/festival capacity and contingency planning.

Key KPIs / Success Measures

• On-time vehicle reporting and departure
• Transit/delivery SLA adherence by mile (First/Middle/Last)
• Vehicle utilization and capacity fill rate
• Freight cost per unit/km vs. budget
• Transporter scorecard compliance (SLA, cost, cancellations)
• Billing accuracy and reconciliation TAT
• Breakdown/contingency resolution TAT
• CAPA closure rate for recurring transportation issues

Qualification & Experience

Graduate/Postgraduate in Supply Chain, Logistics or Operations. 8-12 years of progressive experience managing First/Middle/Last-mile transportation, transporter contracts and control-tower/TMS systems.

Preferred Industry Background

Retail, D2C, FMCG, e-commerce or 3PL with multi-modal transportation networks (FTL/PTL, last-mile fleets) and active vendor/transporter ecosystems.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.