Manager

Roles & Responsibilities

Answering customer questions, providing information, and addressing complaints.

Answering phone calls and calling customers and vendors to follow up on appointments and deliveries

Compiling, maintaining and updating company records

Managing office inventory and working with vendors to ensure the regular supply of office materials

Setting up appointments, scheduling meetings, distributing reports and managing the correspondence between the office and external bodies

Compiling and maintaining records of office business transactions

Training, onboarding and supervising junior clerks

Operating office equipment including printers, copiers, fax machines and multimedia instruments

Long-term planning to create initiatives that further the company’s overall goals

Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits

Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives

Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue

Identifying opportunities to expand or shift course in order to take advantage of changes in the market