Manager

Application Closes: 02/11/ 2026

Our team is growing !

Role: Manager 

Function: Chief Personal & Wealth Officer 

Department: Office of the CPWO Performance Management 

Section: Business Management  

Sub Section: Planning & Performance  

Reports to: Lead

Job Summary

Overall Purpose:

The jobholder reports to the Head Performance Management within the CPWO Office. This is a strategic role that is key to the effective management of the Pillar. The jobholder is expected to provide strategic input into the development and implementation of the strategy of the Retail & Wealth Management Pillar, contributing to the achievement of the Bank's overall strategic objectives. The jobholder is also responsible for Management Information, reviewing performance, driving investment business, developing and maintaining budgets and KPIs, and monitoring of key projects.

Key Responsibilities

The job holder will be responsible for:

Strategic Planning

▪ Assisting the Head of Performance Management in developing and communicating the Strategic Plan for Retail & Wealth.

▪ Reviewing and updating existing strategies, identifying and introducing new initiatives and projects to support business objectives.

▪ Overseeing and coordinating the consolidation of business revenue targets and communicating planning outcomes to relevant stakeholders.

▪ Acting as a liaison between Finance and CPWO functions, managing budgets, reviewing performance, and monitoring KPIs and other financial and non-financial measures.

Performance

▪ Implementing practices to monitor and evaluate team performance, providing regular feedback and recognition.

▪ Enhancing business performance through robust metrics and KPIs, optimising returns and capital deployment.

▪ Designing and managing the performance framework for distribution channels, addressing operational issues.

▪ Tracking and monitoring core business KPIs, escalating opportunities and risks.

▪ Creating MI dashboards for financial monitoring and assessing reports to drive business performance.

▪ Preparing monthly reports for Executive Committee forums and other performance updates.

▪ Facilitating goal setting to align performance objectives with organisational goals.

Management Information and Analysis

▪ Using data to identify trends, forecast issues, and recommend solutions.

▪ Tracking and analysing product and channel performance metrics to support data-driven decision-making.

▪ Assessing MI reports and business analysis to drive and influence business performance.

Customer Feedback

▪ Gathering and incorporating customer feedback to continuously optimise business performance and service offerings.

▪ Conducting regular performance evaluations and providing constructive feedback.

Leadership

▪ Providing direction and coordination across multiple activities, ensuring alignment with business objectives and strategic priorities.

Additional Duties

▪ Undertaking additional duties and responsibilities as assigned by Management.

In addition to the specific functions, management may assign more duties as required for the job from time to time.

Knowledge:

▪ Knowledge of the Bank's Products and Services - Intermediate

▪ Strategic Planning - Advanced

▪ Performance Analysis using Business Analytics Tools - Advanced

Attitude:

▪ Demonstrates strong responsibility, commitment, and confidence, maintaining a proactive, can‑do attitude.

▪ Shows a continuous willingness to stay updated on developments and best practices within the field.

▪ Works effectively on own initiative, delivering work with a high level of accuracy and attention to detail.

Required Criteria:

Previous proven work experience of four (4) years in business management, or strategic planning.  Proven proficiency in the use of Power BI and other relevant industry standard data analysis tools, and An MQF Level 5 Award in business management, strategic planning or data analysis.

OR

Previous proven work experience of five (5) years in business management, or strategic planning.

OR

Previous proven work experience of two (2) years in business management, or strategic planning and An MQF Level 6 Bachelor's Degree in business management, strategic planning or data analysis.

Desirable Criteria:

Extensive knowledge of the Retail and Wealth Management business pillar, with a focus on products, target market and business sales and cost activities.

3 years of which proven technical and applied experience in business analytics (Wealth and Retail)

In our process of shortlisting candidates for the vacancy, please note that preference may be given to candidates whose profiles best align with the duties and responsibilities of the role.

Applicants are required to satisfy the Bank’s minimum eligibility criteria of four (4) O’Levels at Grade 5/C or higher, including English Language, in addition to any role‑specific requirements outlined above. This requirement shall not apply where applicants are already in possession of an MQF Level 6 Degree or higher.

Here’s what’s in it for you:

• This Position offers an attractive remuneration package
• Bank Holidays and additional vacation leave days over and above the statutory entitlement
• Free basic health insurance
• Relocation assistance and packages for expats joining the bank
• Accredited training programs from our BOV Learning Academy
• Study leave when employees decide to further their studies on part time basis
• Staff home loan rates for your dream home and other credit facilities at reduced interest rates
• Voluntary Occupation Pension Scheme (VOPS)
• Guarantee of working with an Equal Opportunities Employer as certified by the NCPE
• A budget dedicated to your children’s summer school costs

At BOV Group, we prioritise integrity, ethical behaviour and a strong work ethic. These principles form the foundation of the Bank’s core values: sustainability, excellence, innovation, integrity, and inclusion. All employees are expected to adhere to the Code of Conduct & Ethics, which outlines the standards for professional and personal behaviour. Commitment to these principles is essential for maintaining the BOV Group’s reputation and ensuring a positive, productive work environment. All employees are also expected to demonstrate accountability, integrity, and sound judgement in the identification, monitoring, management, and mitigation of risks. Employees must act in accordance with the Bank’s Risk Appetite Framework and are aware of the requirements set out within the Risk Management Framework, ensuring that risk considerations are embedded in their day-to-day decision-making and activities.

The Bank ensures a fair, transparent, consistent and non-discriminatory treatment of employees on the basis of gender, gender identity, race, colour, ethnic, or social origin, genetic features, language, religion, or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.