Manager, COBRA Administration

Join a Team That's Making Benefits Better!

For more than 50 years, csONE Benefit Solutions has been helping employers, brokers, and employees navigate the ever-changing world of employee benefits. Founded in 1975, our journey began with a simple vision: to combine expertise, creativity, and technology to create meaningful impact. Today, we're proud to be a full-service General Agency, Enrollment Firm, Benefits Technology Provider, and Third-Party Administrator, delivering innovative solutions while maintaining the personal relationships and exceptional service that have defined us from the beginning.

Our Administrative Services Department is seeking a full-time, 37.5 hours per week, onsite Manager, of COBRA Administration who leads, manages, coaches, and mentors the COBRA Administration team to achieve departmental and csONE Benefit Solutions (csONE) objectives. This is a hands-on, working manager role requiring active participation in day-to-day COBRA administration responsibilities in addition to providing team leadership and oversight.

This position oversees and supports the accurate setup of employer accounts, the timely distribution of COBRA notifications, billing, premium remittance to insurance carriers, and theprompt resolution of inquiries or complaints from continuants, group administrators, and producers. Manages a staff of Administrative Services Analysts, leads by example, and works alongside the team as needed to manage workloads, resolve issues, and ensure service standards are met.

The Manager of COBRA Administration offers a competitive salary of $75,000 - $85,000 based on experience. Enjoy excellent benefits, including health, dental, vision, PTO, holidays, a 401(k), tuition reimbursement, and more!

Some of the Responsibilities for this Role:

Manages, plans, and monitors departmental workflow to ensure accurate and timely processing of COBRA notices, billings, remittances, and responses to inquiries. Provides comprehensive on-the-job training and guidance to staff, and makes decisions related to employment, performance evaluation, salary recommendations, and other personnel actions.

Ensures efficient department performance through effective resource management and supports continuous process improvement initiatives.

Motivates, mentors and develops team members through regular coaching, consistent policy and procedure administration, ongoing performance monitoring, and counseling; ensures compliance with all safety practices and procedures.

Communicates both verbally and in writing with continuants, group administrators, and producers, providing guidance on the COBRA Administration process and resolving customer service issues using sound judgment, knowledge of federal regulations, and familiarity with csONE policies and systems.

Serves as a technical resource for the csONE sales department by researching regulatory concerns, resolving service issues, explaining policies and procedures, participating in sales and service calls, and acting as a backup representative at benefit fairs.

Assists with annual budget preparation, operates within approved budgetary limits, and prepares monthly accounting entries for COBRA Administration functions.

Acts as a liaison with other csONE departments to ensure accurate and timely information sharing, supporting efficient cross-departmental workflow.

Skills, Abilities & Knowledge for this Role: Bachelor's Degree in Business or related field plus at least two years of related experience, and/or Graduate Degree, including experience with customer service and claims processing, or an equivalent combination of training, knowledge, and/or education.

Work Schedule for this Role: The work schedule is Monday - Friday, 8:00 a.m. - 4:00 p.m. for this 37.5 hour per week position. This position will work on premises at our Concord, NH headquarters. Must be authorized to work for any employer in the United States without sponsorship now and in the future.

csONE Benefit Solutions is proud to be an equal opportunity employer.

If you're passionate about solving problems, embracing innovation, and making a meaningful difference, you'll find more than a job at csONE ~ you'll find a team that values your ideas, supports your growth, and empowers you to build a rewarding career while helping improve the lives of others.