Manager - Collection

About Olyv Olyv is India's fastest-growing, fully automated next-generation fintech company focused on addressing the credit requirements of self-employed micro-entrepreneurs, micro-merchants, and middle and lower-income salaried individuals. In addition to lending solutions, our platform offers digital gold savings, credit health products, and other financial wellness solutions.

Founded in 2017 and headquartered in Bengaluru, Olyv leverages AI and ML-powered technology to deliver instant, fully digital credit solutions at scale. With over 13 million users and a presence across 19,000+ pin codes, Olyv is committed to driving financial inclusion and empowering underserved communities.

Our Culture At Olyv, we are passionate about solving complex customer problems through technology and innovation. We foster a culture of ownership, collaboration, and continuous learning, empowering teams to build world-class products that create meaningful impact. If you thrive in a fast-paced environment and are excited about transforming the FinTech ecosystem, Olyv is the place for you.

Job Description: Senior Manager – Collections

Role Overview The Senior Manager – Collections will drive collection performance, manage internal calling teams and external agencies, reduce portfolio delinquency, and ensure consistent achievement of targets. This role requires strong leadership, data-driven portfolio management, and strategic execution to optimize recoveries while maintaining customer relationships and strict regulatory compliance.

Key Responsibilities

• Operations & Strategy Execution
• Strategy Development: Design and implement tailored collection strategies to achieve monthly and quarterly recovery targets.
• Campaign Management: Monitor and optimize dialer campaigns and outreach workflows for maximum operational efficiency.
• Process Improvement: Continuously refine collection scripts, operational workflows, and contact strategies to boost resolution rates.
• High-Risk Handling: Personally manage high-value delinquent accounts, negotiate settlements, and resolve complex escalations.
• Team & Agency Leadership
• Team Supervision: Direct day-to-day tele-calling and agency operations to ensure high productivity and morale.
• Leadership & Mentoring: Lead, coach, and develop Team Leaders, tele-calling agents, and external recovery partners.
• Hiring & Capacity Building: Recruit, onboard, and train tele-calling talent to support organizational growth.
• Performance Reviews: Conduct regular portfolio reviews with collectors and agency partners to track pool performance.
• Portfolio Analysis & Performance Management
• Portfolio Health: Manage allocations using data insights, portfolio size trends, resolution metrics, and bucket dynamics.
• MIS & Reporting: Analyze daily, weekly, and monthly MIS reports to detect emerging risk trends and deploy corrective actions.
• Cost Optimization: Align recovery strategies with business objectives to lower cost-of-collection and maximize overall profitability.
• Governance & Stakeholder Alignment
• Regulatory Compliance: Ensure strict adherence to RBI guidelines, fair practices, and internal collection policies.
• Cross-Functional Collaboration: Partner closely with Legal, Field Collections, Product, Tech, and Risk teams.
• Stakeholder Management: Maintain clear communication with leadership and operational partners to deliver seamless operations.

Qualifications & Experience

• Experience: Minimum 10+ years of hands-on experience managing tele-calling teams and large-scale collection operations (preferably in FinTech, NBFC, or Banking).
• Technical Proficiency: Deep understanding of dialer platforms, collection workflows, and MIS data analytics.
• Domain Expertise: Thorough knowledge of early-to-late stage recovery processes, bucket movement, and statutory compliance requirements.
• Core Skills: Strong leadership, high-stakes negotiation, strategic thinking, and excellent verbal and written communication.

What We Offer

• Competitive compensation and incentive structure.
• High-impact leadership role within a fast-growing digital lending platform.
• Dynamic, collaborative, and career-advancing work culture.