Manager, Collections

Collections:

1. Oversee the end-to-end collections process, from early-stage delinquencies to legal recoveries.

2. Develop and implement targeted collection strategies for SME borrowers based on risk segmentation.

3. Implement structured reminder systems (calls, emails, SMS) to encourage timely payments.

4. Provide financial counseling and restructuring options where feasible to support business continuity for SME borrowers.

5. Prioritize high-risk accounts and implement proactive engagement strategies to prevent defaults.

6. Work with legal teams to initiate enforcement actions when necessary.

7. Continuously improve processes to reduce collection costs and increase recovery efficiency.

Customer Engagement:

1. Optimize communication channels for seamless borrower interactions.

2. Address customer concerns related to loan applications, repayment terms, and documentation.

3. Develop strategies to enhance customer satisfaction and retention.

4. Manage the customer support and collections teams to ensure high service standards.

5. Develop strategies to enhance borrower experience and address grievances efficiently.

Reporting:

1. Track KPIs related to loan processing, default rates, and operational efficiency.

2. Generate reports for senior management & investors to support data-driven decision-making.

3. Continuously improve processes based on market trends and customer feedback.

4. Track key performance indicators (KPIs) such as loan approval rates, default rates, and processing times.

5. Generate detailed reports and insights for senior management and stakeholders.

6. Use data analytics to optimize operations, identify bottlenecks, and improve decision-making.

Requirements:

Degree/Diploma in Business Administration, Management, Finance, Economics or relevant field

Minimum 8 years of relevant experience

Excellent verbal and written communication skills in English & Bahasa Melayu.

Proactive and innovative startup mindset

Creative, Proactive & Dynamic personality

Self-organized person and Eager to learn.

Working hours: Monday - Friday (8:30 a.m. - 5:30 p.m.)