Manager - Collections

Published on

dd-MMM-yyyy

Branch

Thane

Qualifications

Post Graduation

Experience

5 Years - 0 Months To 10 Years - 0 Months

Contact

Shreya - 8085590395

Key Requirement for the Position

Minimum Education Qualification: Post Graduation from a reputed institution

5+ years of experience in Mortgages / Home loans / Business loans / NBFC / Hard Bucket collections / agency management and a good understanding of sec 138 and the arbitration process

Team player and motivating their team members

Influential communication skills

Self-motivated, passionate about the domain, eager to learn new things, and takes the initiative & challenges

Understanding the local market is mandatory

Job Description

Team Leadership and Team Development: Building a high-performing motivated team by working closely with the team members, coaching & mentoring, and leading them as an example

Customer Engagement:

Engaging the customers by providing necessary information about the date of payment and regularly taking feedback about the company

Working on increasing customer satisfaction and customer loyalty toward the company

Delinquency Management:

Ensuring zero delinquencies for the branch by timely and effective collections

Developing Communication / Legal letters / correspondence for the delinquent customers

Collection Management:

Effectively collecting the due amount from the customers by following a proper code of conduct during the collection process.

Conducting detailed background checks before appointing an agency

Managing the sale of the property after receiving a court order

Appointing agencies at branch locations, allocating cases, and monitoring their performance

Cost Management: Tracking and controlling delinquency and managing the cost of collections of those clients who are due from post 90 days

Varthana has published a position Manager - Collections at Thane.

Qualification-Post Graduation.