Manager (Contractor Management & System Development)

Your Role

1. Digital Transformation & Technical Innovation

• Drive end-to-end digital transformation initiatives focusing on AI, Machine Learning, and Robotic Process Automation (RPA).
• Identify operational bottlenecks and design scalable, tech-driven solutions utilizing Python, workflow automation tools, and modern AI platforms.
• Monitor performance of deployed solutions and continuously enhance based on business needs.
• Ensure governance, compliance, and best practices in automation implementation.
• Collaborate with IT and business stakeholders to design scalable, future-ready solutions.

2. Project & Delivery Management

• Lead and manage multiple transformation projects simultaneously, ensuring delivery on time, within scope, and budget.

• Develop technical project plans, timelines, and resource allocation strategies.

• Coordinate across internal operations teams and external partners/vendors.

• Provide regular updates to senior leadership on project status, risks, and outcomes.

3. Operational Excellence

• Analyze operations services performance data and identify improvement areas.
• Design and implement process improvements to enhance productivity and service quality.
• Establish KPIs and dashboards to track performance and measure success of transformation initiatives

4. Team Leadership

• Lead and manage a team of professionals, fostering a culture of innovation and continuous improvement.
• Provide guidance on digital tools, methodologies, and agile ways of working.

To succeed in this role:

• Tertiary education qualifications in computer science, AI and data science, business management, digital transformation management or related fields.
• At least 5 years experience with system integration, APIs, workflow automation, or digital transformation initiatives.
• Good understanding & practical skills of AI technologies such as LLMs, agentic AI, MaaS, RAG, AI model training, fine-tuning and inferencing.
• Strong management skills with solid management abilities
• Demonstrated leadership skills with a strong sense of innovation and adaptability to meet the company’s business needs
• Excellent communication, interpersonal, and customer-handling skills
• Self-motivated and able to act as a team player