Manager, Control Office

A Career with Hang Seng Bank

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If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Commercial Banking – Global Trade Solutions

Hang Seng's Commercial Banking business provides customized one-stop financial solutions to our corporate customers, from prime small and medium-sized businesses to publicly listed companies.

For customers conducting business locally or around the world, we offer a comprehensive range of services including corporate lending, trade solutions, structured loan, cash management, investment, treasury services, insurance and e-Banking services. As a reliable financial partner, we attend to the specific business needs of our customers and provide efficient tailor-made banking solutions through our relationship managers and dedicated specialists.

We are looking for high caliber professionals to join our team as Manager, Control Office.

Principal responsibilities

1. 1LoD control governance, oversight & cadence

• Ensure GTS maintains a robust, effective and compliant first line of defence (1LoD) Business Risk Control capability across all GTS areas, aligned to Group operational risk standards.
• Run day-to-day GTS Control Office activities, including governance meeting cadence, agenda setting, minutes, action tracking and follow-ups.
• Maintain a consolidated view of the GTS control landscape, including key risks, key controls, testing outcomes, incidents, issues and remediation plans.
• Provide effective governance, oversight and reporting to enable the Head of GTS and senior management to discharge risk ownership responsibilities.
• Prepare materials for senior forums and ensure timely escalation of material risks, control weaknesses and overdue actions.

1. Risk & control assessment (RCA) and control documentation

• Coordinate and support periodic risk and control assessments (e.g., RCA), ensuring completeness, quality and appropriate evidence standards.
• Facilitate workshops with stakeholders to validate risk statements, control design, control ownership and control performance.
• Drive continuous improvement of control documentation (process maps, control descriptions, and evidence requirements).
• Continuously reassess inherent risks in the business and ensure actions consider the likelihood and impact of operational risk events.

1. Control monitoring, testing, assurance readiness & audit/regulatory actions

• Strengthen and monitor the effectiveness of 1LoD controls by tracking control testing plans and outcomes; challenging gaps and driving timely remediation with owners.
• Act as a key point of coordination for assurance activities (Internal Audit, Compliance/Operational Risk reviews), including evidence collation and response management.
• Ensure timely and high-quality management of audit, assurance and regulatory actions, including evidence-based closure.
• Support closure of findings by ensuring action plans are specific, measurable and time-bound, with clear ownership and evidence of completion.

1. Issues, incidents, thematic insights & remediation delivery

• Maintain and govern issue and action trackers, ensuring accurate status, dependencies, risks to delivery and clear audit trail.
• Support incident management activities including triage, root cause analysis, control gap identification, and corrective/preventative actions.
• Strengthen and monitor the effectiveness of 1LoD controls by proactively identifying risk exposures, driving sustainable remediation, and tracking delivery to closure.
• Drive thematic analysis across incidents/findings to identify systemic control weaknesses and propose sustainable fixes.

1. MI, reporting & senior stakeholder insights

• Produce and/or oversee high-quality management information (MI) and dashboards on control health, KCIs, issues ageing, remediation progress and emerging risks.
• Deliver clear, decision-useful MI and insights that highlight control health, emerging risks and priority actions.
• Provide concise insights and recommendations to senior stakeholders to improve control effectiveness and reduce operational risk.

1. Stakeholder management & cross-boundary collaboration

• Build strong working relationships with GTS product, operations, COO, technology/change teams, and second line functions.
• Provide constructive challenge and practical support to control owners to improve outcomes, balancing risk discipline with business delivery.
• Identify and coordinate enhancements across GTS through collaboration with country, regional and global GTS teams.
• Support delivery of relevant programmes as required (e.g., BIRO, Operational Resilience, Records Management), in line with local and Group expectations.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related discipline.
• Solid experience in banking, ideally with exposure to business risk and control management, trade finance and/or commercial banking, with a sound understanding of relevant regulatory requirements and internal policies/guidelines.
• Strong risk, compliance and control mindset, with high attention to detail and a disciplined approach to documentation.
• Experience in project management and/or coordinating multiple workstreams is an advantage.
• Strong communication and interpersonal skills, with the ability to engage and influence stakeholders across Product, Operations, Technology/Change, COO and second line functions, including providing constructive challenge to control owners.
• Strong written communication skills, including the ability to produce clear governance minutes, senior forum materials and concise risk narratives.
• Strong analytical skills, able to interpret control testing outcomes, issue trends and MI, and translate insights into practical actions and recommendations.
• Strong delivery focus and sense of ownership, with proven ability to drive actions to closure, manage dependencies, escalate appropriately, and work effectively under time pressure.
• Customer/service mindset, with a focus on improving the efficiency and effectiveness of customer service processes.
• Proficient in MS Office (Word, PowerPoint and Excel); experience with dashboarding/reporting tools and workflow tracking systems is an advantage.
• Proficiency in both English and Chinese (written and spoken).
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes.
• Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage.

You’ll achieve more when you join Hang Seng Bank Limited.

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

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